Maria (marije) Tijhuis-Martha

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to technical support.
• Answered constant flow of customers via mail, chat and phone with focus on service.
• Helping customer with their inquiries about their webhosting.
• Technical support.

Relocating from Amsterdam, The Netherlands to Malmö. Traveling and enjoying life to the fullest.

• First point of contact to all our International Sales offices in Italy, Scandinavia, Spain, Germany, USA and Switzerland.
• Target selling print and online, representing all brands:
  Cosmopolitan, Harper's BAZAAR, ELLE, JAN magazine, Quote 500, Runner's World, Women's Health, Men's Health, Quest, National Geographic, Bicycling, ELLE Decoration.
• Setting up team meetings and Sales Events.
• First point of contact for the Sales department by mail or phone.
• Look after the production process, protecting deadlines.
• Working closely with our production department, printer, finance department and the editorial teams.
• Coordinate branded content pages.
• Assisting the senior account managers.
• Invoicing.
• Administrative tasks.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assistant to Commercial Director with daily tasks.
• Dedicated account manager for real-estate agents.

• Supporting the CEO, CFO and Sales Director with their daily tasks.
• Organizing events.
• Email handling.
• First point of contact intern and extern.
• Complex agenda coordination.
• Making restaurant and location arrangements.
• Prepare visits from Mr. Decaux.
• Trained and supervisor of 2 reception employees.
• Budget responsibility.
• Oversaw training and onboarding process for all newly hired employees.
• Travel arrangements national and international.
• Handling claims.
• Administration tasks.
• Contract handling.
• In charge of the AJAX Skybox, planning and coordinating.

• Assisting Account managers and Sales Director with their daily work.
• First point of contact customers and Agencies local and internationally.
• Coordination of the advertisements and advertorials for Quote, ELLE, Esquire, ELLE Decoration, ELLE Eten en Men 's Health.
• Making proposals.
• Working closely with the marketing-, production department and editorial teams.
• Coordinating deadlines.
• Invoicing.
• Adjusting invoices.
• Making sure everybody can do their job smoothly.
• Skilled at working independently and collaboratively in a team environment.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Refund processing.
• First point of contact costumers and Travel agencies from UK and IE by email and phone.
• planning around the world itineraries and leading to booking.
• Close daily contact with the airport in London.
• Training and coaching new co-workers.

Custom made and one of a kind:

• Wedding cakes
• Birthday cakes
• Icing cookies
• Cupcakes
• Chocolate
• Sweets