Mariam Adepoju
Client Implementation Specialist
Summary
Client-focused project professional with proven experience supporting implementation and delivery projects at AFNORD AB since 2022. Skilled in onboarding support, documentation, reporting, and stakeholder engagement across international teams. Experienced in project scheduling, risk identification, client servicing, and implementation coordination, with strong ability to maintain accurate records, monitor key milestones, and support testing and go-live activities. Background includes banking experience at NatWest Bank (2013–2015), where I gained exposure to client account services, transaction handling, and issue resolution. Fluent in English with good proficiency in Swedish. Hands-on training in banking and payments to strengthen knowledge of cash management, SEPA, SWIFT, and ISO20022 standards.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Consultant Manager – Client Implementation Support
AFNORD AB
01.2022 - Current
- Supported top-tier client implementation projects by coordinating onboarding tasks, documentation, and training.
- Assisted senior planners and managers in developing and updating schedules for corporate clients.
- Monitored key milestones, transactions, and deliverables, escalating issues where needed to ensure smooth client operations.
- Contributed to testing and validation activities, ensuring readiness prior to client go-live.
- Maintained project documentation, tracked changes, and ensured accessibility for stakeholders.
- Facilitated communication with internal departments and global teams to resolve client inquiries.
- Generated status reports and client updates, ensuring transparency and timely delivery.
- Worked part-time in 2024 while pursuing professional development.
- Took tjänstledighet (leave of absence) after 2024 and will be resuming full-time responsibilities in March 2026.
Junior Project Assistant
01.2019 - 01.2022
- Coordinated project activities, prepared client-facing documentation, and contributed to project reporting.
- Assisted with meeting organization, minutes, and escalation tracking.
- Supported project managers in aligning deliverables with client expectations.
Customer Service Advisor
NatWest Bank
01.2013 - 01.2015
- Delivered front-line customer service and banking support, resolving client inquiries and handling transaction-related requests.
- Assisted corporate and retail clients with account services, payments, and banking processes.
- Supported compliance with internal policies, ensuring accuracy in documentation and client records.
- Built strong interpersonal and problem-solving skills in a fast-paced financial environment.
Project Supervisor
Network Rail
01.2013 - 01.2014
- Oversaw project activities supporting Network Rail infrastructure work.
- Assisted in updating project status reports, tracking milestones, and ensuring adherence to timelines.
- Coordinated daily site and office activities, liaised with contractors and clients, and supported issue resolution.
- Maintained accurate documentation and facilitated reporting for project managers.
Waitress / Service Coordinator
Zizzi Restaurant
01.2011 - 01.2013
- Strengthened client service and interpersonal skills in a fast-paced, service-driven environment.
- Managed customer interactions and collaborated effectively with team members.
Education
MSc - Management Studies
Stockholm University
01.2017
BSc - Business and Management
Brunel University
01.2013
Skills
- Client Implementation & Onboarding Support
- Cost & Project Management Tools (MS Project, Primavera P6, MS Office)
- Documentation & Change Management
- Testing, Validation & Post-Go-Live Monitoring
- Risk Identification & Escalation Handling
- International Team Collaboration
- Client-Facing Communication & Relationship Skills
- Banking & Payments Knowledge (Hands-on training in cash management, SEPA, SWIFT, ISO20022)
- English (Professional), Swedish (Good)
Business analysis
Interests
Client Success, International Business, Travel, Event Planning
Timeline
Consultant Manager – Client Implementation Support
AFNORD AB
01.2022 - Current
Junior Project Assistant
01.2019 - 01.2022
Customer Service Advisor
NatWest Bank
01.2013 - 01.2015
Project Supervisor
Network Rail
01.2013 - 01.2014
Waitress / Service Coordinator
Zizzi Restaurant
01.2011 - 01.2013
BSc - Business and Management
Brunel University
MSc - Management Studies
Stockholm University
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