Maria Alejandra Corredor
Stockholm
Summary
Dedicated Customer Support Specialist ensuring quality care for ultimate customer satisfaction. Focused on identifying customer needs and delivering effective solutions to all issues. Committed to offering the highest level of support.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Lensnow AB
Stockholm
07.2023 - 11.2023
- Ensuring accurate and timely shipping, tracking, and delivery of products to customers.
- Liaising with suppliers and vendors to ensure timely delivery of materials and goods.
- Streamlining operational processes to enhance efficiency, reduce lead times, and minimize costs.
- Assisting in creating marketing materials, social media content, and promotional activities.
- Providing exceptional customer service by promptly addressing inquiries, concerns, and complaints.
Language Services Associate
Dialectica
Bogota
11.2022 - 01.2023
- Delivering best-in-class, accurate and timely production of high quality English and Spanish language transcripts concerning sophisticated business issues.
Business Operations Associate
Klarna AB via Netwrk
Stockholm
11.2021 - 08.2022
- Leading process improvement initiatives on a global scale within the Service domain
- Analysing data and identifying trends to inform process enhancements
- Proposing actionable suggestions to optimize processes and drive high levels of Customer Satisfaction
- Aligning efforts with organizational objectives to achieve optimal efficiency in Service operations.
Senior Operations Specialist
Sellpy AB
Stockholm
08.2020 - 11.2021
- Photographing and packing clothing items, ensuring exceptional quality standards are consistently upheld
- Facilitated training sessions for new team members, imparting essential skills and operational best practices
- Specialized in the expert handling and operation of Robot/Camera displays, showcasing an adept understanding of advanced technological systems.
Education
Modern Languages Professional -
EAN University
04-2018
Skills
- Critical thinking and problem solving
- Adaptability
- Customer Relationship Management (CRM)
- Process Optimization
- Customer Service Excellence
Languages
Spanish
First Language
English
Advanced (C1)
C1
Swedish
Upper Intermediate (B2)
B2
Portuguese
Upper Intermediate (B2)
B2
Italian
Intermediate (B1)
B1
References
References available upon request.
Timeline
Customer Support Specialist
Lensnow AB
07.2023 - 11.2023
Language Services Associate
Dialectica
11.2022 - 01.2023
Business Operations Associate
Klarna AB via Netwrk
11.2021 - 08.2022
Senior Operations Specialist
Sellpy AB
08.2020 - 11.2021
Modern Languages Professional -
EAN University
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