Summary
Overview
Work History
Education
Skills
Certification
camping hiking cooking
Languages
Timeline
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MARIA  GRULLON

MARIA GRULLON

QUEENS

Summary

The profesional culinary expert prepared for responsibilities of cafe environment.
Extensive experience in creating innovative dishes and managing Kitchen operations lo ,
mamntain hign standards. Known for effective team collaboralion. flexibility with
changing needs, and achieving consistent results. Proficient 1n menu development. food
salety, and inventorv management

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bakery Chef

BAKERY ESPANA
02.2017 - 05.2024

• Maximized freshness of baked products through carelul scheduling
o production
fimos
Consistently met tight deadlines for high-volume
orders without compromising
quallly.
• Developed strong relationships with suppliers, ensuring
access to the highest
quality ingredients at competitive prices.
• Introduced new techniques for increased efficiency in dough preparation and
shaping.
• T rained new employees on proper baking techniques, equipment use, and
ingredient handling procedures
• Ensured consistent product quality by implementing rigorous testing protocols
Established effective communication channels between front-of-house shaft and
kitchen personnel.

  • Maximized freshness of baked products through careful scheduling of production times.
  • Consistently met tight deadlines for high-volume orders without compromising quality.
  • Regularly reviewed customer feedback to identify areas for improvement in product offerings or service levels.
  • Cultivated a positive work environment that fostered creativity, collaboration, and teamwork among staff.
  • Increased bakery sales with innovative recipes and unique flavor combinations.
  • Ensured consistent product quality by implementing rigorous testing protocols.
  • Handled high-pressure situations calmly during peak business hours while maintaining top-quality service.
  • Streamlined baking processes for improved efficiency and reduced waste.
  • Enhanced customer satisfaction by creating appealing and delicious baked goods.
  • Implemented inventory management systems to minimize spoilage and control costs.
  • Oversaw budgeting for ingredient purchases, labor costs, and overall bakery expenses.
  • Established effective communication channels between front-of-house staff and kitchen personnel.
  • Spearheaded special events catering services, expanding the bakery''s reach within the community.

Guest Service Manager

MC DONALD PUERTO RICO
01.2006 - 11.2016
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
  • Oversaw lobby operations and concierge services.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.

COFFEE SPAIN

Coffee Culture Cafe & Eatery
09.2004 - 03.2005
  • Contributed to a positive work environment by fostering teamwork and collaboration among colleagues.
  • Worked closely with supervisors to address any workflow issues or concerns promptly, minimizing disruptions to daily operations.
  • Consistently met or exceeded performance expectations as evidenced through positive feedback from supervisors and team members alike.
  • Achieved consistent product quality with diligent attention to detail during the doffing process.
  • Optimized machinery performance by performing routine maintenance tasks and identifying areas for improvement.
  • Improved workplace safety by enforcing proper use of equipment and conducting regular safety inspections.
  • Demonstrated commitment to continuous improvement through participation in professional development opportunities related to doffer roles and responsibilities.
  • Supported training initiatives for new employees, ensuring a well-prepared workforce capable of meeting production targets.
  • Increased efficiency by streamlining the doffing process and implementing time-saving techniques.
  • Played an integral role in achieving production targets through dedication to task completion and effective time management skills.
  • Collaborated with spinning department for smooth transition of materials between processes, resulting in increased productivity.
  • Successfully adapted to changing demands and priorities within the textile industry, showcasing flexibility and a willingness to learn new skills.
  • Reduced waste by carefully monitoring raw materials during the doffing process.
  • Implemented cost-saving measures while maintaining high levels of product quality, benefiting company profitability.
  • Assisted in troubleshooting machinery problems, minimizing downtime and maintaining continuous production flow.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Installed and maintained covert security equipment.

Education

High School Diploma -

BANKING INSTITUTE
SAN JUAN PUERTO RICO
01-2016

Skills

  • Chocolate work
  • Sanitation protocols
  • Pastry preparation
  • Bread making

Certification

  • Certified Baker (CB) - Retail Bakers of America (RBA).

camping hiking cooking

I like nature, walking and discovering new aromas for the kitchen and taking advantage of it to relax.

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Bakery Chef

BAKERY ESPANA
02.2017 - 05.2024

Guest Service Manager

MC DONALD PUERTO RICO
01.2006 - 11.2016

COFFEE SPAIN

Coffee Culture Cafe & Eatery
09.2004 - 03.2005

High School Diploma -

BANKING INSTITUTE
MARIA GRULLON