Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

MARIA CHINEDU

Organized, positive and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to work
Trollhättan

Summary

Outgoing student applicant pursuing part-time employment. Highly motivated with desire to take on new challenges with strong positive work attitude.

Overview

16
16
years of professional experience

Work History

HOME MAKER

HOME
Lagos
12.2020 - 10.2023
  • Managed time efficiently in order to complete all home tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a positive outlook.
  • Passionate about learning and committed to continual improvement, adaptable and proficient in learning new concepts quickly and efficiently..

Customer Service Manager

JUMIA Travels / E-CART INTERNET SERVICES
Lagos
04.2018 - 12.2019
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Oversaw customer service department of Africa's leading online travel agency alongside training Staff Jumia wide (Nigeria)
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Quality Assurance Supervisor

JUMIA Travels / E-CART INTERNET SERVICES
Lagos
01.2016 - 04.2018
  • Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
  • Determined quality department standards, practices, and procedures.
  • Applied coaching techniques and tools to support team members in improving performance.
  • Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
  • Streamlined processes with the introduction of automated testing tools, increasing efficiency and reducing human error.

CUSTOMER SERVICE AGENT

JUMIA Travels / E-CART INTERNET SERVICES
Lagos
03.2014 - 01.2016
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Senior Financial Planner

AB Microfinance Bank
Lagos
01.2009 - 01.2013
  • Reviewed and analyzed business finance transaction packages for preliminary approval or denial in accordance with set bank guidelines to ensure reduced risk of bad debt Optimized the sharing of methodologies to mitigate business risks associated with the granting of business finance Assembled all required documentation for processing and underwriting on each transaction, also prepared and presented all related deal points to Credit Committee when required Met with applicants to obtain information for business finance applications as well as to answer questions about the process.

Financial Planning Analyst

EDS
Lagos
01.2008 - 01.2009
  • Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting financing as well as ensure recovery Computed payment schedules and ensured good quality customer service delivery in addition to building long-term relationship with new and existing clients.

Education

Bachelor of Science - Statistics

Imo State University, Owerri
Imo, Nigeria
09-2005

Master of Arts - Sustainable Development

University West
Trollhättan, Sweden

Skills

  • Organizational Skills
  • Decision-Making
  • Calm Under Pressure
  • Attention to Detail
  • Social Perceptiveness
  • Active and Empathic Listening
  • Analytical and Critical Thinking
  • Project Planning
  • Relationship Building

Additional Information

Referees to be provided upon request.

Affiliations

VOLUNTEER ACTIVITIES

  • Mental Health Trainer Team Lead at ASADS (Anti Suicide And Depression Squad)
  • Volunteer with IREDE Foundation

Timeline

HOME MAKER

HOME
12.2020 - 10.2023

Customer Service Manager

JUMIA Travels / E-CART INTERNET SERVICES
04.2018 - 12.2019

Quality Assurance Supervisor

JUMIA Travels / E-CART INTERNET SERVICES
01.2016 - 04.2018

CUSTOMER SERVICE AGENT

JUMIA Travels / E-CART INTERNET SERVICES
03.2014 - 01.2016

Senior Financial Planner

AB Microfinance Bank
01.2009 - 01.2013

Financial Planning Analyst

EDS
01.2008 - 01.2009

Bachelor of Science - Statistics

Imo State University, Owerri

Master of Arts - Sustainable Development

University West

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MARIA CHINEDUOrganized, positive and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to work