Summary
Overview
Work History
Education
Skills
Websites
Additional Information
References
Timeline
Generic
Marcus Lindgren

Marcus Lindgren

Malmö

Summary

I have held various roles in the IT field and am dedicated to achieving excellent outcomes while providing comprehensive support to both customers and colleagues. I am a fast learner, adaptable, and skilled in interpersonal communication, consistently delivering high-quality results. My aspiration is to advance to a leadership position in the future.

Overview

15
15
years of professional experience

Work History

Hostmaster

One.com
05.2012 - 04.2024
  • I joined the domain department when they needed reinforcement
  • My responsibilities included managing a large number of domains, each with different rules depending on the country they belonged to
  • I handled callbacks from various top-level domain administrators and partners when issues arose during transfers, ownership changes, registrations, etc
  • I also dealt with disputes and provided internal helpdesk support to guide the support team in second-line assistance
  • I served as a temporary team lead for a year while our regular team lead was on parental leave
  • During that time, I was the main point of contact for our marketing department, partners, and top-level domain administrators.

Administrativ medarbejder

One.com
03.2010 - 05.2012
  • As the company grew, we realized the need for a dedicated team for administrative tasks such as billing inquiries, debt collection, legal matters, and ownership changes
  • I helped establish the Swedish version of the team, handling cases via email, chat support, and phone support
  • This involved frequent communication with debt collection agencies and customers
  • I was responsible for handling the most complex cases with angry customers.

Supporter

One.com
02.2009 - 03.2010
  • I worked as a supporter handling both administrative and technical issues via chat, phone and email.

Education

No Degree - Teacher Education

Malmö University
Malmo, Sweden

History

Lund University
Lund, Sweden

Theology

Lund University
Lund

Bachelor of Arts - Film Studies

Lund University
Lund
07.2008

Skills

  • LibreOffice
  • English
  • Swedish
  • Danish
  • Policy compliance
  • Customer-Oriented

Websites

Additional Information

Board member for one year in registrars.se, which is an organization that reviews new domain conditions for the top-level domains .SE och .NU.

References

Available on request.

Timeline

Hostmaster

One.com
05.2012 - 04.2024

Administrativ medarbejder

One.com
03.2010 - 05.2012

Supporter

One.com
02.2009 - 03.2010

No Degree - Teacher Education

Malmö University

History

Lund University

Theology

Lund University

Bachelor of Arts - Film Studies

Lund University

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Marcus Lindgren