Marcus Hummelgren
Summary
Experienced and passionate individual with over 10 years of dedicated customer service expertise. Adept at problem-solving and providing effective solutions to technical issues. Committed to helping others and utilizing strong interpersonal skills to deliver exceptional support. Seeking opportunities to leverage extensive experience and passion for assisting individuals in a dynamic and customer-focused environment.
Overview
8
8
years of professional experience
Work History
Technical support agent
Teleperformance
06.2023 - Current
- Working from home taking Incoming calls about Software/hardware troubleshooting, mail, problem solving, billing, fraud, subscriptions, screensharing, finding issues on computers, phones and tablets.
- Handles billing, fraud, and software-related issues as a fulltime remotely chat agent.
Customer Service Representative
Manpower
11.2022 - 04.2023
- • Managed incoming calls and mail related to electricity contracts, power outages, debt collection, and sales
• Successfully handled mail contact with customers and troubleshooting tasks
Store employee
COOP
05.2022 - 10.2022
- Worked at COOP during the summer where I was responsible for cashier duties, restocking products, lottery, and post office services, returns
Salesperson
SENG
09.2021 - 03.2022
- Sold premium beds for Seng, ranging from 20,000 to 120,000 SEK
- Tasks included: purchasing, sales, returns, order issues
Customer Service
Biltema
02.2021 - 09.2021
- Customer service at floor helping customers, Reception, Cashier
Restaurant Employee
MAX
05.2020 - 09.2020
- Taking orders, cashier, kitchen, drive-thru
Receptionist
Actic
09.2016 - 08.2018
- Greeting customers, customer service, sales, mail, returns, cleaning, and personal training
Education
Health nutrition -
Fria Läroverken
06.2016
Skills
- Windows
- MacOS
- IOS
- SAP
- Microsoft applications
- 96 WPM
- Hardware diagnostics
- Technical issues analysis
- Issue escalation
- Problem-solving
- Multitasking
- Analytical thinking
Languages
Swedish
English
Hobbies and Interests
- Love to help people
- Solve challenging issues
- See myself and others improve daily
Personal Information
Age: 28
Timeline
Technical support agent
Teleperformance
06.2023 - Current
Customer Service Representative
Manpower
11.2022 - 04.2023
Store employee
COOP
05.2022 - 10.2022
Salesperson
SENG
09.2021 - 03.2022
Customer Service
Biltema
02.2021 - 09.2021
Restaurant Employee
MAX
05.2020 - 09.2020
Receptionist
Actic
09.2016 - 08.2018
Health nutrition -
Fria Läroverken
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