María Alejandra Rhenals Jimenez

• Act as ERP super user for BonD and Tips, providing training and support to internal teams.
• Key member of Atlas Project:

- Task Force Support: Provide guidance to CSSs during SAP transition.

- Master Data Team: Assist in migration and quality control of customer data from Tips to SAP.

• Coordinate with departments to optimize order processing and delivery.
• Proactively resolve customer inquiries and suggest continuous improvement actions.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• In a company that rented out clothes I had to lead a team and make sure that the processes from the moment of receiving the clothes from our customers until it was processed back to the system, professionally washed and quality controlled to send them into our closet and be reused again, were carried out correctly
• Recruitment and onboarding of new members.
• Planning and decision making for improvement of processes in the department.
• Managed the team's schedule.

• Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
• Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
• Worked professionally with team members and across departments to meet demands of high-volume environment.
• Checked and rechecked orders before packaging and shipping items.
• Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
• Reduced errors in shipments by double-checking orders before loading onto delivery trucks.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.