Maja Kukić
Sigtuna,AB
Summary
Highly experienced and versatile professional with over 10 years of experience in diverse roles across industries such as retail, hospitality, logistics, and fashion. Skilled in teamwork, communication, packing, people management, and customer relationship management. Proven ability to lead teams and manage office operations efficiently.
Overview
16
16
years of professional experience
Work History
Team Lead
CWS Sweden AB
2022.05 - 2023.12
- Led a team to achieve operational goals
- Managed people and processes to ensure efficient workflow.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Order Picker (Seasonal)
Apotekstjänst
2022.03 - 2022.07
- Picked and packed orders efficiently.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
Order Picker and Packer (telecommunications)
Brightstar Corp.
2020.10 - 2021.05
- Responsible for order picking and packing.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Beverage Server (Seasonal)
Arena Hospitality Group
2020.07 - 2020.09
- Provided excellent customer service in a hospitality setting.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Prepared hot coffee and tea according to customer requests.
- Supported event coordination efforts by setting up banquet spaces according to specific client needs and preferences.
- Participated in promotional events such as themed nights or happy hour specials to drive increased revenue opportunities.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food Server (Seasonal)
Skiliftkarussell Winterberg
2019.12 - 2020.03
- Served food and beverages to guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Sales Representative (Remote)
Korekt Zagreb
2018.12 - 2019.08
- Managed customer relationships and sales operations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Representative for Croatia and Slovenia (Remote)
Insako d.o.o.
2017.06 - 2018.12
- Conducted sales and managed customer interactions, sales and expansion of the sales range, search for new customers
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Administrative Secretary
Arabesca d.o.o.
2015.09 - 2016.12
- Managed office administration, reception and customer service.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
Office Manager
Veimar d.o.o.
2013.07 - 2014.05
- Oversaw office operations, administration and dispatching with field technician
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Freelance Stylist
Firma za sve
2008.02 - 2010.10
- Worked as a fashion stylist for various publications.
- Monitored current trends to understand fashions and better serve customer needs.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Junior Buyer
Amadeus Jeans M.A.J.
2009.12 - 2010.07
- Managed purchase orders and negotiations.
Fashion Stylist
Amadeus Jeans M.A.J.
2008.04 - 2010.07
- Provided styling services for fashion shoots, pageant for Miss and Mister Croatia, magazine, brand seasonal book
- Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
- Assisted in styling of shoots for print and television advertisements.
- Sourced unique clothing items from various vendors for photoshoots, runway shows and personal shopping experiences.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Collaborated with photographers and designers to create innovative and visually appealing looks.
- Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.
- Facilitated seamless communication between different departments during large-scale fashion events such as runway shows or photo shoots.
- Collaborated with photographers, models, and designers to create visually captivating editorials for various publications.
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
- Coordinated with design teams to develop custom pieces for unique styling opportunities.
- Enhanced brand visibility through successful collaborations with influencers, achieving wider audience reach for clients'' products or services.
Visual Merchandiser
Amadeus Jeans M.A.J.
2008.04 - 2009.12
- Created and implemented visual merchandising strategies for shop window and interior.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
Education
High School Diploma -
Public Open University Zagreb
Zagreb2015
High School Diploma -
Vladimir Prelog School of Natural Sciences
Zagreb01.2003
Skills
- Teamwork
- Communication
- People Management
- Negotiation
- Salesmanship
- Microsoft Office
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Production Monitoring
- Team Supervision
- Problem-Solving
- Quality Control
Languages
Croatian
English
Swedish
Industry Knowledge
- Fashion
- Retail
- Sales Operations
- Office Administration
- General Office Work
- Personal Assistance
- Order Picking
- Packing
- Hospital Medicine
- Healthcare
- Food & Beverage
- Catering
- Dispatching
- Visual Merchandising
- Creative Merchandising
- Window Dressing
Publications
- Amadeus Jeans Must-Have Collection
- Nikolina Pišek
- Nikolina Pišek Dangerous for Drivers
- Watch the Road
- Nothing Stands Between Her and Her Jeans
Volunteer Experience
Arabesca, Zagreb, Croatia, Office Administration
Timeline
Team Lead
CWS Sweden AB
2022.05 - 2023.12
Order Picker (Seasonal)
Apotekstjänst
2022.03 - 2022.07
Order Picker and Packer (telecommunications)
Brightstar Corp.
2020.10 - 2021.05
Beverage Server (Seasonal)
Arena Hospitality Group
2020.07 - 2020.09
Food Server (Seasonal)
Skiliftkarussell Winterberg
2019.12 - 2020.03
Sales Representative (Remote)
Korekt Zagreb
2018.12 - 2019.08
Sales Representative for Croatia and Slovenia (Remote)
Insako d.o.o.
2017.06 - 2018.12
Administrative Secretary
Arabesca d.o.o.
2015.09 - 2016.12
Office Manager
Veimar d.o.o.
2013.07 - 2014.05
Junior Buyer
Amadeus Jeans M.A.J.
2009.12 - 2010.07
Fashion Stylist
Amadeus Jeans M.A.J.
2008.04 - 2010.07
Visual Merchandiser
Amadeus Jeans M.A.J.
2008.04 - 2009.12
Freelance Stylist
Firma za sve
2008.02 - 2010.10
High School Diploma -
Public Open University Zagreb
High School Diploma -
Vladimir Prelog School of Natural Sciences
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