Maimuna Farage Moussa
Tungelsta
Summary
Driven Telesales Agent delivering personalised customer service through active listening and tailored solutions. Connects with prospective customers to effectively communicate product offerings, enhancing customer engagement. Committed to fostering strong customer relationships that drive sales growth. Dynamic Telesales Team Leader with a proven ability to negotiate contracts and secure long-term client relationships. Implements training and development initiatives to elevate team performance and drive sales results. Focused on cultivating a high-energy environment that motivates team members to exceed targets.
Overview
8
8
years of professional experience
Work History
Telesales Agent
Tryggsam
Stockholm
04.2021 - 01.2024
- Delivered personalised customer service by actively listening to concerns and tailoring solutions to meet individual needs.
- Connected with prospective customers via telephone or email to share available products and services.
- Adapted sales strategy based on personal profiles and customer needs.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Telesales Agent
Förebygg
Stockholm
01.2021 - 04.2021
- Connected with prospective customers via telephone or email to share available products and services.
- Adapted sales strategy based on personal profiles and customer needs.
- Delivered personalised customer service by actively listening to concerns and tailoring solutions to meet individual needs.
- Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous service enhancement.
Telesales Team Leader
Effective communication
Stockholm
09.2019 - 10.2020
- Negotiated contracts with key clients, securing lucrative deals and fostering long-term relationships.
- Fostered a culture of continuous improvement, encouraging team members to contribute ideas for enhancing sales performance.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
Bartender
Operakällaren tele 2 arena
Stockholm
05.2019 - 09.2019
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
Telesales Supervisor
Relinx
Stockholm
05.2019 - 07.2019
- Completed product knowledge training to ensure accurate and compelling product presentations.
- Identified customer needs through effective questioning, recommending suitable products or services.
- Achieved monthly sales targets consistently by employing persuasive selling techniques.
- Conducted follow-up calls with customers to gauge satisfaction and encourage repeat business.
Clothing Salesperson
Åhléns City
Stockholm
06.2018 - 12.2018
- Collaborated with team members to meet sales targets and contribute to a positive working environment.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in selecting garments, offering advice on styles and fit to enhance shopping experience.
- Engaged with customers through friendly conversation, building rapport and encouraging repeat business.
Baby-sitter
Mynanny
Stockholm
04.2016 - 08.2016
- Assisted children with homework and school projects, enhancing their academic skills and knowledge.
Education
University College -
Bournville
12-2015
Primary School -
ST Johns
09-2009
University College -
University College of Birmingham
01-2018
Secondary School -
Waseley hills
01-2014
Secondary School -
St Michaels CE
01-2012
Secondary School -
Barr's hills
01-2011
Skills
- Customer service-oriented
- Product presentation
- Telephone communication
- Data entry
- Conflict resolution
- Polite phone etiquette
- Adaptive problem solving
- Active listening
- Time management
- Understanding tone of voice
- Contract negotiation
- High energy
- Cashier experience
- quick learner
- Organised och efficient
- Multitasking
- social skills
- Flexible
- Customer relationship management
Language
Svenska
First Language
Wolof
Advanced
C1
Franska
Intermediate
B1
Engelska
Advanced
C1
Custom
- Erfarenheter inom vård
- Erfarenheter inom säkerhet
- Erfarenheter inom coaching
Timeline
Telesales Agent
Tryggsam
04.2021 - 01.2024
Telesales Agent
Förebygg
01.2021 - 04.2021
Telesales Team Leader
Effective communication
09.2019 - 10.2020
Bartender
Operakällaren tele 2 arena
05.2019 - 09.2019
Telesales Supervisor
Relinx
05.2019 - 07.2019
Clothing Salesperson
Åhléns City
06.2018 - 12.2018
Baby-sitter
Mynanny
04.2016 - 08.2016
University College -
Bournville
Primary School -
ST Johns
University College -
University College of Birmingham
Secondary School -
Waseley hills
Secondary School -
St Michaels CE
Secondary School -
Barr's hills