Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MAIJA BERZINA

MAIJA BERZINA

RIGA

Summary

Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.

Overview

7
7
years of professional experience

Work History

Store Manager

H&M Hennes&Mauritz
RIGA
06.2024 - Current
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.

Store Manager

APRANGA "MOSKITO" / "Orsay"
Riga
06.2017 - 10.2020
  • Ensured compliance with safety regulations and company policies.
  • Updated POS system with new products and promotional offers.
  • Maintained accurate records of employee performance reviews.
  • Planned special promotions or discounts based on market trends.
  • Created weekly work schedules for store personnel.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

LEGAL ADVISOR - Law (Pre-Law)

COLLEGE OF BUSINESS ADMINISTRATION
RIGA
07-2023

Skills

  • Talent Recruitment
  • Customer Service Management
  • Store operations oversight
  • Staff Supervision
  • Employee Training
  • Team motivation
  • Team Leadership
  • Recruiting and Hiring
  • Staff Management
  • Problem-Solving
  • Customer Relations
  • Documentation And Reporting
  • Outstanding communication skills

Languages

Latvian
First Language
English
Advanced (C1)
C1
Russian
Elementary (A2)
A2

Timeline

Store Manager

H&M Hennes&Mauritz
06.2024 - Current

Store Manager

APRANGA "MOSKITO" / "Orsay"
06.2017 - 10.2020

LEGAL ADVISOR - Law (Pre-Law)

COLLEGE OF BUSINESS ADMINISTRATION

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MAIJA BERZINA