Madhuri Rao

• Designed and prepared technical reports, studies, and related documentation.
• Worked with multidisciplinary teams in new process rollout, effectively addressing inquiries and troubleshooting issues.
• Documented diagnostic results and supported root cause analysis and troubleshooting.
• Developed and maintained relationships with customers and suppliers through account development.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.

• Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
• Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
• Authored best practice guidelines to participating project members, setting policies and protocols to maximize efficiency and reduce risk.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Responded to requests for information on materials to inquiring parties.

Helped maintain SQL database for a leading multinational bank.

As a new joiner, helped with some backend testing .