Madalina Huhtalo

• Track upcoming subscription and service contract expirations

• Maintain accurate records of customer interactions, feedback, and activity in CRM system

• Collaborate with Finance, Order Management and Legal Team for upcoming renewals conversations

• Lead customer meetings and price negotiation discussions

• Strategize pricing options to mitigate churn risk and maintain positive renewal rate

• Identify up-selling opportunities

• Responsible for resolving overdue amounts and collecting payments for open invoices based on assigned ledger

• Informing customers of their overdue invoices via email and phone (ca 30-50 emails per day)

• Solving customer queries in collaboration with Sales, Customer Support, and Cash App Teams

• Allocating/ refunding open cash

• Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues

• Ensuring timely and accurate bookings based on internal pricing, delivery expectations, and fiscal procedures (40-50 offline orders/day)

• Quote vs PO reconciliation

• Coordinating across different departments to resolve outstanding issues (e.g Pricing, credit limit, master data, order holds)

• Actively participated in process improvement projects (quality checks, Time and Motion Tracking)

• Tasked to investigate booked orders and their supporting documentation

• Analysis of refunds, returns, invoices, and payments in SAP and Paypal platform

• Create tickets for refunds, returns, rebilling

• Part of a temporary project for the Accounts Payable department, Swedish hub

• Verification and validation of invoices using SAP and Ariba

• Invoice Dispute resolution

• Maintaining contact with the Procurement team

•Knowledge transfer project- creation of SOPs and instructional videos

•Managing service contracts and their changes

• Monthly invoicing and solving invoice- related disputes

• Order booking based on PO documentation

• Handling queries and dispute cases