Lovely Diego
Skelleftea
Summary
Results-oriented Quality Management professional with extensive expertise in quality systems and process analysis. Proven track record of leading continuous improvement initiatives that enhance operational efficiency and product quality. Skilled in managing compliance audits, mitigating risks, and ensuring regulatory adherence, while maintaining exceptional customer service. Recognized for strong analytical capabilities and a collaborative approach, driving organizational success through teamwork.
Overview
16
16
years of professional experience
Work History
Quality Compliance Auditor
Northvolt Ett AB
Skelleftea
01.2024 - 06.2025
- Monitor industry regulations, standards, and guidelines concerning the manufacturing sector.
- Ensure COP process integration conformed to industry standards and customer requirements.
- Lead and manage audit procedures to maintain high-quality standards, aligned with customer requirements. Actively engage in mitigating identified risks.
- Advise stakeholders on compliance status and forwarded recommendations.
- Conduct continuous assessments to ensure compliance with quality standards. Ensure compliance through consistent verification.
- Oversaw dissemination of quality, environmental, and COP compliance requisites throughout the organization.
- Collaborated with diverse teams to address processes requiring process improvement.
Customer Quality Engineer, Series Production
Northvolt Ett AB
Skelleftea
07.2023 - 12.2023
- Voice of the Customer. Served as primary liaison between organization and client.
- Engage with the customer quality team to enhance serial production line processes.
- Manage diverse quality-related topics in production to enhance customer satisfaction through proactive communication.
- Lead initiatives aimed at improving customer experience.
- Manage customer relations regarding qualification and change management.
- Lead problem-solving activities to address customer complaints efficiently.
- Analyze current processes to discover areas for continuous improvement.
Supplier Quality Engineer
Continental Autonomous Mobility Lithuania, UAB
Kaunas
08.2021 - 06.2023
- Manage and execute supplier process approvals in adherence to VDA 6.3 audits.
- Lead continuous supplier audits to uphold manufacturing and production quality benchmarks.
- Supervise the implementation of improvement programs, and monitor supplier performance metrics.
- Manage both internal and external material-related complaints from suppliers.
- Enforce appropriate actions at supplier sites to maintain defined quality benchmarks.
- Maintain oversight of supplier corrective measures for consistent compliance.
- Lead a thorough analysis of non-conforming material data to identify failure root causes.
- Evaluate documentation for product conformity verification.
- Support development teams with supplier selection processes.
- Collaborate with stakeholders to drive continuous enhancement initiatives within the organization.
Customer Quality Management for Products in Produc
Continental Automotive Lithuania, UAB
Kaunas
05.2019 - 07.2021
- Voice of the Customer. Served as primary liaison between organization and client.
- Engage with the customer quality team to enhance serial production line processes.
- Manage diverse quality-related topics in production to enhance customer satisfaction through proactive communication.
- Lead initiatives aimed at improving customer experience.
- Manage customer relations regarding qualification and change management.
- Lead improvement processes with 8D reporting catered to customers.
- Manage a problem-solving team to handle customer complaints.
- Analyze current processes to discover areas for continuous improvement.
- Direct team improvement efforts to attain optimal results.
- Direct return parts analysis, enhancing the overall process.
- Supervise product release and lead production line release.
- Create and maintain inspection instructions and line release requirements for new projects and any changes.
- Promote preventive quality actions derived from lessons learned, such as customer returns and internal failures, etc.
- Lead product and line release activities.
- Support on new launches in order to achieve a flawless and successful PPAP approval.
- Conduct the annual process audit and product audit, take corrective action if necessary.
- Support the organization of internal/customer audits (VDA 6.3 process audits, IATF 16949, PFMEA reviews, customer touch points, etc.).
Quality Management for Products in Production
Temic Automotive Philippines Inc.
Taguig
04.2013 - 05.2019
- Mentor team members on the manufacturing floor to maintain consistent product quality.
- Leads all team members on the manufacturing floor to ensure that product quality is continuously monitored, and ensures that product quality meets customer requirements to achieve the best results.
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Lead problem-solving skills, resolving issues efficiently, and effectively.
- Lead and mentor teams in deriving root causes for process deficiencies and technical problems by applying the 8D and A3 problem-solving process as manufacturing issues.
- Creates and maintains the Control Plan together with the project team based on the PFMEA and prototype/sample Control Plan, considering all requirements, i.e. Law, Customer Requirements Regarding Product and Process.
- Create and maintain inspection instructions and line release requirements for new projects and any changes.
- Promote preventive quality actions derived from lessons learned, such as customer returns and internal failures, etc.
- Lead product and line release activities.
- Support on new launches in order to achieve a flawless and successful PPAP approval.
- Conduct the annual process audit and product audit, take corrective action if necessary.
- Support the organization of internal/customer audits (VDA 6.3 process audits, IATF 16949, PFMEA reviews, customer touch points, etc.).
Quality Technician
Temic Automotive Philippines Inc.
Taguig
05.2013 - 04.2019
- Performs line inspection, Q-releasing, monitors line performances, conducts line audits, and prepares inspection trouble reports for non-conformance and deviations.
- Perform testing and analysis on production parts (NOKs, process variation, etc.).
- Utilize data monitoring tools to highlight analysis priorities.
- Support stakeholders in establishing optimized and updated production data monitoring methods, and alert triggers.
- Support Plant and worldwide meetings as needed (fast response, Jidoka, internal defect management, scrap reduction, etc.).
- Plan and carry out special studies as needed to lower NOK, reject rates, or gather data for changes to the process or product.
- Maintain testing and analysis equipment, and perform calibration activities.
Production Operator
Temic Automotive Philippines Inc.
Taguig
05.2009 - 04.2013
- Oversaw production equipment operations aligning with daily production plans.
- Operate visual inspection machines and workstations with adherence to certifications and procedures.
- Report significant deviations from the daily production plan to the supervisor promptly.
- Engage in problem-solving to address the root cause.
Education
BS - Computer Engineering
Mariano Marcos State University
Ilocos Norte, Philippines04-2003
Skills
- Team collaboration
- Problem solving
- Adaptability
- Attention to detail
- Audit management
- Supplier quality management
- Customer relationship management
- Communication
- Data analysis
- Team player
- Leadership skills
- Quality assurance, quality management
Accomplishments
- Certified VDA 6.3 Process Auditor
- Certified VDA 19.2 Auditor
- Certified Product Audit VDA 6.5 Auditor
- Certified IATF 16949 / ISO 19011 Auditor
- Certified Train the Trainer
- Problem Solving Practitioner
- Quality Core Tools Auditor such as Problem Solving, SPC, PFMEA, CP, MSA
- 7 Habits of Highly Effective People Trained
- Leadership Development Plan (LDP) Trained
- Six Sigma Green Belt Trained and Yellow Belt Certified
- Project Leader of 2 projects in 2018
- Project Leader of 2 project starting from 2013 to 2017
- Leads one project for 2012
Timeline
Quality Compliance Auditor
Northvolt Ett AB
01.2024 - 06.2025
Customer Quality Engineer, Series Production
Northvolt Ett AB
07.2023 - 12.2023
Supplier Quality Engineer
Continental Autonomous Mobility Lithuania, UAB
08.2021 - 06.2023
Customer Quality Management for Products in Produc
Continental Automotive Lithuania, UAB
05.2019 - 07.2021
Quality Technician
Temic Automotive Philippines Inc.
05.2013 - 04.2019
Quality Management for Products in Production
Temic Automotive Philippines Inc.
04.2013 - 05.2019
Production Operator
Temic Automotive Philippines Inc.
05.2009 - 04.2013
BS - Computer Engineering
Mariano Marcos State University
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