Lisa Arras Skoglund
Betselvägen 4, Helsingborg
Summary
Creative problem solver from NYC with over 25+ years of global customer service, administration, sales and project management experience. Proficient in hospitality, account management, and service in tourism, relocation, hotel, and retail industries. Strong organizational and administration skills coupled with exceptional customer service and staff management abilities. Adept at working in diverse positions and projects globally. A passionate team player with a fresh perspective, positive personality, "roll-your-sleeves-up" attitude and even a good sense of humor!
Overview
37
37
years of professional experience
Work History
Account Manager
Forenom Logitjänst AB
Helsingborg
08.2021 - 11.2023
- Maintain and establish corporate apartment and Apartmenthotel accounts with key clients to ensure client satisfaction through prompt resolution of any concerns or issues.
- Identify potential business prospects through continuous product development, and conduct negotiations for competitive pricing.
- Analyze market trends and monitor competitor activities for strategic advantage.
- Monitor revenue performance and implement strategies to maximize profits.
- Participate in regular client meetings and actively contribute to industry events.
- Deliver exceptional customer service to a broad range of clients.
Global Relocation Mobility Consultant/Account Manager
Alfa Moving & Relocation AB
Malmö
12.2017 - 03.2021
- Provide consultation and relocation services for global corporate clients moving to Sweden on international work assignments.
- In-depth services with assistance and implementation of individualized programs throughout the entire relocation process; home finding services and viewings, lease negotiations and utilities organization, tax, banking, and medical registrations, as well as school searches, tours, and enrollment.
- Extensive administrative and customer service organization, as well as liaison relationships with suppliers.
Group Travel Sales & Development/Travel Coordinator
Tur & Retur Resebyrå
Helsingborg
10.2014 - 12.2016
- Manage marketing, production, and sales operations for custom-designed corporate, private, and group travel, as well as global conferences and events.
- Senior Sabre expert handling airline ticketing with changes, exchanges, adjustments, and refund follow-up.
- IATA bookings for hotels, airline tickets, cruises, land arrangements, and all other details regarding travel requirements.
- Produce and analyze weekly IATA/BSP sales reports and figures.
- Propose and implement new strategies for business development of the travel agency.
Travel Coordinator (Maternity leave, temporary position)
Lime Travel AB
Helsingborg
03.2013 - 10.2014
- Production, planning, sales, and follow-up of high-end, global trip arrangements.
- Amadeus bookings, ticketing, exchanges, adjustments, and refunds of IATA airline reservations.
- Investigation and reservations of hotels, flights, ground transportation, and venues required for custom-designed, exclusive trip arrangements.
- Company representation at marketing activities and client presentations.
International Development Manager
Jin Jiang Hotel Group
Shanghai
01.2011 - 09.2012
- Supervision of international cultural development, marketing, and support, working directly with CEO and affiliates.
- Create global liaisons within the marketing, media, and press industry.
- Responsible for all materials published in English for print, web pages, catalogs, and other digital media.
Events Coordinator/Project Manager
Höganäs AB/China
Shanghai
02.2010 - 09.2012
- Coordination of large-scale, global management event projects and conferences on-site in China, inclusive of airline tickets and hotel arrangements.
- Detailed planning of conferences, seminars, land arrangements, and entertainment events.
- Shanghai World Expo - Corporate bookings with event planning for Sweden and other countries' Expo pavilions. 73 million visitors in attendance.
Owner & Founder
Metropolitan Travel
Viken
01.2008 - 01.2010
- Research and generate. global tailored travel arrangements for corporate clients, groups, and private individuals.
- Handle the organization of events and conferences for both small and large business groups.
- Maintain financial account details and reports.
- Extensive development and marketing.
European Operations Director/Global MICE Development
Universal Skytours, Inc.
Viken
01.2000 - 01.2008
- Coordination and organization of large, high-end corporate events, with up to 2,000 participants.
- Development and negotiation of onsite global programs; hotel, cruise and air contracts, entertainment, events, F&B, ground transportation, excursions, etc.
- Inspection, evaluation for possible global hotel, stadium, and venue contracts.
- VIP planning; corporate jets, security, individual FIT requirements.
- On-site front desk operations at numerous luxury international hotels.
- Project management, administration, and coordination of logistics and event content.
- Establishing and maintaining corporate accounts.
Travel Agency Manager
Flygvaruhuset AB
Helsingborg
01.2003 - 01.2006
- Managed sales, accounting, and personnel productivity for a centrally located travel agency.
- Sabre flight booking/ticketing, hotels, and custom-designed package production with detailed advice and planning for corporate consumers.
- Development planning, administration, staff management/education, and marketing.
Owner & Co-Founder
Definitely Different AB
Helsingborg
01.1996 - 01.2000
- Established and managed the daily operations for a centrally located boutique selling designer home products, including furniture, décor, and ceramics.
- Responsible for investigating and purchasing Swedish and international design products; keeping updated on current trends, uniqueness, color, and form.
- Manage accounting, bookkeeping, staff training, storefront decorating, and inventory on a daily basis.
- Development of marketing and advertising campaigns.
Office Manager/Group/MICE Development Manager
Universal Skytours, Inc.
New York, NY
01.1987 - 01.1995
- Coordination of extensive, upscale, incentive group movements, conferences, and events.
- Airline and hotel contracts, ground arrangements, transportation, venue bookings, logistics/IT.
- Coordination and entertainment contracts for events up to 3,000 participants.
- Inspections and evaluations of destinations, hotels, and cruise liners.
- Management of on-site groups at international hotels, cruises, and destinations.
- Producing and analyzing weekly IATA/ARC reports.
Education
Swedish/Business Swedish -
Komvux
HelsingborgBachelor of Business Administration Program -
Concordia College
Bronxville, NYHigh School Diploma -
Bronx High School of Science
Bronx, NYSkills
- IATA/UFTAA Certified Travel Agent/Agency Owner accreditation
- Sabre, Amadeus, Galileo and Worldspan GDS systems
- Microsoft Office package
- GDPR Certification
- Sales Force
- Antares, Rebus and Transfer Accounting systems
- Fluency in English and Swedish; Knowledge of Mandarin, German, French and Spanish
Merits
- Strategic planner
- Strong written and communication skills
- Detailed oriented and organized
- Superior customer service skills
- Exceptional networking aptitude
- Problem solving-analytical, creative troubleshooter
- Contagious, positive attitude
Activities
- Very well-travelled, have lived and worked globally
- Diverse volunteer work with orphanages and school in Asia
- Avid rower, yoga practitioner, music and travel enthusiast
Timeline
Account Manager
Forenom Logitjänst AB
08.2021 - 11.2023
Global Relocation Mobility Consultant/Account Manager
Alfa Moving & Relocation AB
12.2017 - 03.2021
Group Travel Sales & Development/Travel Coordinator
Tur & Retur Resebyrå
10.2014 - 12.2016
Travel Coordinator (Maternity leave, temporary position)
Lime Travel AB
03.2013 - 10.2014
International Development Manager
Jin Jiang Hotel Group
01.2011 - 09.2012
Events Coordinator/Project Manager
Höganäs AB/China
02.2010 - 09.2012
Owner & Founder
Metropolitan Travel
01.2008 - 01.2010
Travel Agency Manager
Flygvaruhuset AB
01.2003 - 01.2006
European Operations Director/Global MICE Development
Universal Skytours, Inc.
01.2000 - 01.2008
Owner & Co-Founder
Definitely Different AB
01.1996 - 01.2000
Office Manager/Group/MICE Development Manager
Universal Skytours, Inc.
01.1987 - 01.1995
Swedish/Business Swedish -
Komvux
Bachelor of Business Administration Program -
Concordia College
High School Diploma -
Bronx High School of Science
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