LINDA IBEZIM

Business Planning

• Created, managed, carried out business plans and related company goals and objectives to motivate partners and customers.
• Managed daily operations of the company, coordinated strategies that would boost profit and expand goals.
• Organized business strategies, increased revenue and successfully targeted new markets.
• Increased organizational structure to maintain company's competitive edge across markets.

Sales and marketing of company products and services

Products and services promotion

• Channeled business operations through finding methods that would improve profits by minimizing cost and generating revenue.
• Introduced new business connections and revenue making opportunities by improving networking strategies.
• Taking advantage of marketplace trends to improve sales methods.
• Delivered business plans and actions and developed ways to improve quality and reduce wastages.
• Interacted well with suppliers and customers to create strong connections and preserve relationships.
• Boosted product demand and sales by identified products that are high in demand, attracting new customers and retaining existing ones.
• Directed the creation of interesting products displays in showrooms or flyers to catch customers attention.

Management of company staff and customers

• Organized frequent meetings with members of staff to identify opportunities for improvement and discuss ideas.
• Communicated with customers and suppliers positively and focusing more on resolving issues.
• Hired the best hands and led staff to maximize productivity.
• Arranged workshops to teach team staff on best ways to improve productivity.
• Trained new employees on company protocols and customer relations standards.
• Took care of problematic customers and maintained excellent service.
• Tracked employee attendance including punctuality and dealt with offenders early enough to prevent re-occurrence.
• Managed purchase, sales, marketing and customer account effectively.
• Lead members of staff by example and motivated excellence in staff.
• Decreased expenses and increase profit by negotiating price and service with both suppliers and customers.
• Handled work scheduled for employees for different shifts while considering employee distance, traffic, availability and capability.
• Recruited and trained staff, outline work scope and responsibility.

Procurement and logistics

• Drafted invoices for supplies made.
• Maintained cleanliness and order of business environment.
• Ordered goods to keep the store well-stocked.
• Organizing data to predict function and trends.
• Handled inflow and outflow of products.
• Managed delivery to reduce delivery time and warehouse charges.
• Established direct channels for procurement of products from suppliers and eliminating middle men thereby cutting cost.
• Developed and initiated projects, managed costs and monitored performance.
• Planned, designed and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.

Phone desk operator

• Answered telephone calls promptly.
• Replied readily to customers requests for products, services or company information.
• Recommended products and services to customers with necessary details.
• Kept up with customer call guidelines for product inquiry.
• Assessed customer accounts to identify service needs and manage issues.
• Followed up with customers about issues and issues resolved.
• Appropriately communicated with colleagues, suppliers and customers.
• Reached out to customers to update information accurately.
• Informed customers about account changes, new products, upgrades or promotions.
• Filled out orders into computer database system.
• Acted as link between customers and business departments.

General customer service duties

• Provided support to suppliers and customers.
• Focused on customer satisfaction by strategically handling customer needs and concerns.
• Notified suppliers on regarding stock availability, inventory and special orders.
• Detailed customer replies and feedback bearing in mind customer satisfaction goals.
• Presented advice and help to customers, with attention to special needs.
• Linked up customers and sales team for easy understanding of specific cuctomer needs.
• Enlightened customers about costs, charges, billing, payment processing, policies and procedures.
• Kept in touch with customers after completed transactions and suggesting additional side product that they can purchase.
• Kept up-to-date with knowledge of product and service.
• Delivered quick service to customer needs.
• Cleaned and organized reception areas.

Consumer enumeration and data collection

• Gathered information in relation to relevant data.
• Conducted surveys with the use of questionnaires and documented all responses.
• Collected information of electricity consumers at various locations.
• Uploaded or transmitted data using secure protocols.
• Acquired data for state and federal government.
• Created spreadsheets using Microsoft Excel for task reporting.
• General task force and debt recovery duties.