Lilia Nikolin

• Greeted customers, provided menus and answered questions about menu items.
• Assisted guests with making food and beverage selections.
• Took accurate food and drink orders, using a POS ordering software system.
• Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
• Checked on guests during meals to ensure satisfaction with each course.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Demonstrated up-selling techniques when appropriate to increase restaurant sales.
• Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
• Greeted customers, answered questions and recommended specials to increase profits.

• Greeted customers and provided assistance with product selection.
• Organized stockroom shelves, racks and bins according to store layout and product categories.
• Informed customers about current promotions and discounts.
• Replenished merchandise on shelves as needed throughout the day.
• Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
• Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
• Helped customers find specific products, answered questions and offered product advice.

• Providing information to clients about the company's services.
• Sale of company services.
• Setting requests for calculation of services. Search for new customers.
• Documentary registration
• Conducted market research to identify new customers and business opportunities.
• Negotiated contracts with vendors to obtain optimal pricing on transportation services.
• Managed customer inquiries regarding order status, lead time, cost estimates, delivery dates.

• Swept and mopped floors, vacuumed carpets, and washed windows.
• Assisted with the setup of furniture for events or meetings.
• Removed graffiti from walls when necessary.
• Inspected buildings periodically to identify any repairs that may be needed.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Kept business entrances clean, tidy and professional in appearance.
• Followed company uniform, performance and security policies with every job.

• Greeted customers, provided menus and answered questions about menu items.
• Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
• Resolved customer complaints in a polite manner according to company policy.
• Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Operated POS terminals to input orders, split bills and calculate totals.

Sorting, assembling, and packing various types of products, including posters, postcards, etc.; counting and distributing items for packaging; scanning barcodes and invoices; palletizing orders for shipment.