LEILA THOMPSON
Limhamn,M
Summary
As a Senior Cabin Crew with over 18 years of experience at Virgin Atlantic Airways, I have excelled in managing service flows, resolving conflicts, and ensuring exceptional customer service. I have also served as an Acting Supervisor on transatlantic long-haul flights, demonstrating my ability to lead and manage teams effectively. With a background in event planning, multitasking, and critical thinking, I am well-equipped to handle the responsibilities of a Team Leader, Supervisor, Administrator, and Personal Assistant. My goal is to dedicate myself to the company and reach a management position where I can continue to provide excellent service to passengers and crew. This opportunity will allow me to fulfill my dream of being in the skies once more.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. with foundational knowledge in travel and tourism management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cabin crew manager position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Airsteward
Scandinavian Airlines
Copenhagen, Kastrup
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Team Leader, Administrator, Lead Coordinator
Furuboda Assistans
Limhamn, Sweden
06.2022 - 01.2025
- Directed team members by providing leadership and guidance while overseeing administrative tasks, including calendar management and meeting coordination.
- Led team in delivering high-quality support services to clients with diverse needs.
- Implemented training programs to enhance staff skills and improve service delivery standards.
- Coordinated client assessments, ensuring accurate understanding of individual requirements.
- Developed strategies to optimize workflow processes, enhancing overall operational efficiency.
- Conducted performance evaluations, providing constructive feedback and guidance for professional growth.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Team Leader, Personal Assistant, and Administrator
Carelli Assistans
07.2021 - 06.2022
- As a Team Leader, Personal Assistant, and Administrator at Carelli Assistans, I provided comprehensive support to the team and ensured efficient operations. I managed calendars, scheduled appointments, and coordinated meetings. I also assisted with administrative tasks, such as organizing documents and maintaining records. Additionally, I utilized my strong communication and multitasking skills to handle various responsibilities and provide effective assistance to team members.
- Provided comprehensive support to the team and ensured efficient operations.
- Managed calendars, scheduled appointments, and coordinated meetings.
- Assisted with administrative tasks, such as organizing documents and maintaining records.
- Utilized strong communication and multitasking skills to handle various responsibilities.
- Provided effective assistance to team members.
Senior Cabin Crew
Virgin Atlantic Airways
11.2002 - 06.2020
- As a Senior Cabin Crew at Virgin Atlantic Airways, I had the privilege of providing exceptional service and ensuring the safety and comfort of passengers during flights. I managed service flows, addressed catering issues, and resolved conflicts to ensure a smooth and enjoyable journey for all passengers. I demonstrated strong leadership skills and attention to detail in managing the team and delivering excellent customer service. I was also recognized for my excellent communication skills and ability to adapt in fast-paced environments.
- Provided exceptional service and ensured the safety and comfort of passengers.
- Managed service flows and addressed catering issues.
- Resolved conflicts to ensure a smooth and enjoyable journey for passengers.
- Demonstrated strong leadership skills in managing the team.
- Delivered excellent customer service and adapted to fast-paced environments.
- Delivered exceptional customer service, ensuring passenger satisfaction throughout flight experience.
- Managed cabin safety protocols, conducting pre-flight briefings and ensuring compliance with regulations.
- Implemented improvements in cabin procedures, increasing operational efficiency and enhancing passenger comfort.
- Resolved passenger issues proactively, utilizing conflict resolution skills to maintain a positive flight environment.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
- Coordinated in-flight operations, collaborating with crew to enhance service efficiency and effectiveness.
Education
College of Hotel And Tourism Management
London09-2008
High School Diploma -
College of Hotel And Tourism Management
London09-2008
Skills
- Customer Service Expert
- Leadership Skills Expert
- Communication Skills Expert
- Administrative Tasks Expert
- Team Management Expert
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Decision-making
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
Timeline
Airsteward
Scandinavian Airlines
01.2025 - Current
Team Leader, Administrator, Lead Coordinator
Furuboda Assistans
06.2022 - 01.2025
Team Leader, Personal Assistant, and Administrator
Carelli Assistans
07.2021 - 06.2022
Senior Cabin Crew
Virgin Atlantic Airways
11.2002 - 06.2020
College of Hotel And Tourism Management
High School Diploma -
College of Hotel And Tourism Management