Lavanya Dharmalingam
Sweden
Summary
Enthusiastic and results-driven Delivery Lead with 8 years of experience in the retail sector.
Professional with strong background in leading and optimizing delivery teams, ensuring timely and efficient project execution. Adept at fostering team collaboration and aligning efforts with organizational goals, adaptable to evolving situations and needs. Skilled in project management, resource allocation, and stakeholder communication, consistently driving impactful results. Known for reliability, problem-solving abilities, and effective leadership in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Team Lead
TATA CONSULTANCY SERVICES
02.2022 - Current
- Managed end-to-end project delivery, ensuring alignment with client expectations and timelines.
- Led cross-functional teams, fostering collaboration and communication to achieve project goals.
- Conducted risk assessments and implemented mitigation strategies to minimize project disruptions.
- Facilitated successful resolution of delivery-related disputes by mediating between customers, drivers, and internal stakeholders as needed.
- Managed the relationship with key stakeholders and collaborated on operational IT services for multiple sites.
- Maintained process improvements to further enhance productivity of deliveries.
- Taking ownership of issues identified, performing root cause analysis with solutions to support business framework using best practices.
- Providing proactive and real time coaching on process improvement tools, application & approach, performing analysis on complex as and when required
- Facilitated regular status meetings with stakeholders to provide updates and gather feedback for continuous improvements.
Quality Assurance Lead and Scrum Master
TATA CONSULTANCY SERVICES
06.2017 - 01.2022
- Defining the scope of testing within the context of each release/ delivery.
- Applying the appropriate test measurements and metrics in the product and the Testing team.
- Lead functional, integrates test cycle and E2E testing until the BGL and TGL (Price Management, Inventory and Products).
- Expert in testing, documentations, defect Management, Test Planning and Execution, preparation of test data and co-ordinate with different functional area experts.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Responsible for entire Test Lifecycle and Defect Management
Education
Bachelor of Electrical and Electronics Engineering -
RAJALAKSHMI INSTITUTE OF TECHNOLOGY
01.2017
Skills
- Project Management
- Team Leadership
- Risk Management
- Agile Methodologies
- Stakeholder and External Vendor Management
- Time Management
- Requirement Gathering and Analysis
- Problem Solving Abilities
- Customer Relationship Management
- Effective communication
LANGUAGES
ENGLISH
Certification
AZ-900 Azure Fundamentals
PSM 1 - Professional Scrum Master
Timeline
Delivery Team Lead
TATA CONSULTANCY SERVICES
02.2022 - Current
Quality Assurance Lead and Scrum Master
TATA CONSULTANCY SERVICES
06.2017 - 01.2022
Bachelor of Electrical and Electronics Engineering -
RAJALAKSHMI INSTITUTE OF TECHNOLOGY
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