Laura-Lorena Giurgea
Malmö
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
5
5
years of professional experience
Work History
Private Nanny
MyNanny
10.2023 - Current
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
House Cleaner
Ramona Städ
03.2020 - 09.2023
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Retail Worker
China Shop
03.2019 - 09.2019
- Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Listened to customer needs and desires to identify and recommend optimal products.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Taxi Dispacher
ARIANA TAXI DISPACH SRL
09.2018 - 02.2019
- Utilized customer feedback to improve customer service.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Assisted in resolving customer complaints and grievances.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
Education
Chef/Waiter
Hermes Economic College
Petrosani, Romania06.2018
Skills
- Heartsaver CPR AED
- Activities Planning
- Music and Dance Encouragement
- Toddler care experience
- Knowledge of cleaning products
- Cleaning and sanitizing
- Store Organization
- Goal-Driven
- Customer Assistance
- Attention to Detail
- Quick Learner
- Customer Service-Oriented
Hobbies
Professional singer
Dancer skills
Books lover
Online content creator
Languages
Romanian
Native language
English
Upper intermediate
B2
Swedish
Intermediate
B1
Timeline
Private Nanny
MyNanny
10.2023 - Current
House Cleaner
Ramona Städ
03.2020 - 09.2023
Retail Worker
China Shop
03.2019 - 09.2019
Taxi Dispacher
ARIANA TAXI DISPACH SRL
09.2018 - 02.2019
Chef/Waiter
Hermes Economic College
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