Melanie Lindström
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Passionate Media
05.2021 - Current
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Used software to coordinate meetings, appointments, and tasks to the team.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
Graphic Designer
UpDigital Group
01.2022 - 12.2023
- Designing for websites, and social media for SEO
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Worked with design systems to develop and present prototypes for focus group evaluation.
- Developed infographics to better communicate complex data.
Team Lead - CSR Department
Invisible Technologies
01.2021 - 01.2022
- Supervised and monitored agents' activity levels
- Conducted onboarding and training sessions for new agents, providing them with platform access
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Representative
Invisible Technologies
10.2019 - 01.2021
- Demonstrated excellent communication and phone skills in conducting surveys and gathering information
- Maintained accurate records of collected data during the survey process
- Worked efficiently and effectively in a fast-paced environment to meet daily call targets.
Client Coordinator
Seventhousand Islands
01.2017 - 10.2020
- Doing company marketing for targeted clients
- Collaborating with different companies for team-building events on the yacht
- Assisting our clients with their needs and requests for the event and experience they want on the yacht
- Meeting with yacht owners to discuss the client's needs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Communicated with clients regarding account services, statements, and balances.
Education
Bachelor of Science - Business Administration And Management
CIT - University
Cebu, Philippines05.2012
Skills
- Quality Control
- Spreadsheet Creation
- Information Confidentiality
- Master Calender Management
- Customer Service
- Documentation and Reporting
- Time Management
- Microsoft Office Proficiency
Certification
Customer Service Professional, Zendesk
- Embarked on a transformative journey to master the art of great customer service through a comprehensive course. Learned the essential skills of making customers feel truly heard, cultivating lasting relationships, attentive listening, and establishing genuine rapport. Ideal for those entering the customer service field or seeking to enhance existing skills, these courses provided key insights and practical strategies for success. Successfully passed the final exam, and proudly earned the certificate – a testament to proficiency in delivering exceptional customer experiences.
TESOL/TEFL Certificate, World TESOL Academy
- Completed a course focusing on a complete range of topics surrounding the teaching of the English language to non-native students, both in overseas and online classroom environments.
Social Media Management, Meta/Coursera
- Completed a course that is authorized by Meta Company, that equips with critical content creation and management skills. Learned how to create effective social media posts and a strong brand to help build a social media presence and establish an ongoing process to manage content, creating a content, interacting and engaging with customers on social media and evaluating the results of different posts.
Languages
English, Tagalog
Native language
Swedish
Advanced
C1
Timeline
Graphic Designer
UpDigital Group
01.2022 - 12.2023
Executive Administrative Assistant
Passionate Media
05.2021 - Current
Team Lead - CSR Department
Invisible Technologies
01.2021 - 01.2022
Customer Service Representative
Invisible Technologies
10.2019 - 01.2021
Client Coordinator
Seventhousand Islands
01.2017 - 10.2020
Bachelor of Science - Business Administration And Management
CIT - University
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