Kristopher Farrell
Broby
Summary
Excellent communication skills and extensive experience working with clients and partners.
Overview
9
9
years of professional experience
Work History
CDN Solution Architect
Lumen Technologies
11.2020 - 09.2023
- Responsible for high level global accounts from POC to post-sales customer support
- Sales relationship building, solution's pricing and enablement
- Complex solutions designing, documenting and presenting to both internal and external customers
- Covering a product portfolio of Caching, streaming, DNS, Storage and DDOS.
Sanerare
Sanering & Bygg AB
09.2019 - 04.2020
- General demolition work
- Here I learned how to use small to medium sized demolition tools and machines.
Line Operator
PickMee Fruit Company
04.2018 - 09.2018
- Assist Production Planner in planning assembly lines that ensure time and cost effectiveness
- Calibrate machines at the beginning and end of shift
- Administer all production flow and collaborate with the supervisor to identify and process equipment issues
- Set up machinery and prepare equipment to get the line running after a stop
- Monitor the production process for product quality and worker safety
- Inspect all products on the line and carry out basic testing and quality checks
- Troubleshoot problems during machine operation
- Ensure all equipment is ready to start on time
- Collaborate with production department procedures to maintain an efficient continuous improvement.
Tier 1 CDN Support/Technical Services Manager
Level3 Communications/CenturyLink
12.2014 - 01.2018
- Started role supporting Content Delivery Network customers on a Tier 1 basis. After 1 year I was promoted to the role of Technical Services Manager for Premium CDN Support
- This involved new activations, troubleshooting issues, answering client queries, communicating with Sales and Account teams within the CDN Department
- This involved managing a much smaller number of, but higher profile clients and being dedicated contact for these clients on a 24 hour basis
- Proactively monitoring the CDN network and customer resources for out of service issues and possible performance degradation
- Creating, configuring, and troubleshooting caching properties, streaming properties (such as HSS, HLS, HDS, DCP, and DASH), and storage accounts for current CDN clients as well as prospective clients new to the CDN service
- Educating customers on CDN processes and technologies.
Education
Secondary Education -
St Davids CDB Secondary School
07.2003
Skills
- Customer Implementation
- Client Engagement
- Stakeholder Communication
- Client Relationship Management
- Product Knowledge
- Complaint Resolution
- Customer Relations
- Call Center Operations
- Call Management
- Scheduling
- Dispute Resolution
- Customer Service
Additional Information
More work experience and references can be provided if needed.
Languages
English
Proficient
C2
Swedish
Beginner
A1
Drivers License
B License
Timeline
CDN Solution Architect
Lumen Technologies
11.2020 - 09.2023
Sanerare
Sanering & Bygg AB
09.2019 - 04.2020
Line Operator
PickMee Fruit Company
04.2018 - 09.2018
Tier 1 CDN Support/Technical Services Manager
Level3 Communications/CenturyLink
12.2014 - 01.2018
Secondary Education -
St Davids CDB Secondary School
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