Self-improvement
Kristoffer Hagelin
Quality Analyst
Sunne,S
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Quality Analyst
TikTok
Berlin
11.2021 - Current
- Provided regular updates to content moderators on quality metrics by communicating consistency problems or moderation deficiencies.
- Developed and maintained quality assurance procedure documentation.
Localization tester
Lionbridge
Berlin
06.2021 - 11.2021
- Localization tester for a project in need of Swedish linguistic knowledge, for a well known game developer.
- Conducted tests and diagnostic procedures using tools such as Jira and various internal software.
- Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
Team Leader
Majorel
Berlin
09.2018 - 12.2020
- Team Leader for the Nordic and Dutch market
- Having a main responsibility of about 20 agents and a general responsibility for another 60 agents.
- Various projects which stretched outside my core role as a Team Leader.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Content moderator
Arvato/Majorel
Berlin
04.2018 - 09.2018
- Content moderation for well-known social media platforms.
- Suggested improvements to content to enhance quality and accuracy.
- Collaborated with the policy team to enforce relevant policies where needed.
Customer Service Agent
Arvato
Berlin
08.2016 - 04.2018
- Acquired a deep understanding of Canon and its products.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Salesmen
Bengans City
Gothenburg
11.2012 - 01.2016
- Selling CD’s, Vinyls, books and various merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Support Technician/IT-Contact
Volvo IT
Gothenburg
11.2012 - 01.2016
- First line support technician with Stockholm city as a client.
- Promoted to IT-contact, being the “spider in the web” for Volvo IT employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Warehouse worker
Tranpenad bemanning
Gothenburg
01.2012 - 01.2012
- Working on a limited project for Volvo.
Gate Manager
Röros Flyservice
Oslo
06.2007 - 11.2008
- Responsible for passengers on selected arriving and departing flights on Oslo's airport Gardermoen
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
Check-in assistant
Röros flyservice
Oslo
06.2007 - 11.2007
- Check-in-Assistant - greeting passengers, managing luggage and handing out boarding passes.
Education
Chinese Language Program - Language
Tsinghua University
Beijing, China 02.2016 - 07.2016
Basic Course in Social Anthropology - Social Anthropology
Gothenburg University
Gothenburg, Sweden 02.2009 - 07.2009
High School Diploma -
John Bauer High School
Karlstad, Sweden 08.2004 - 06.2007
Skills
Quality Improvement
undefinedInterests
Social activities
Travelling
Chess
Music
Projects
Was handpicked to take over and rebuild an administration project for Majorel, which was done successfully.
My responsibilities were affecting billing and productivity for 700+ employees. With various technical troubleshooting involved. Deep knowledge of the “Horizon” project and its structure was crucial.
Continuous cross-departmental communication to ensure effectiveness across the project.
Created and documented processes before handing over the project to the Work Force Management.
Timeline
Quality Analyst
TikTok
11.2021 - Current
Localization tester
Lionbridge
06.2021 - 11.2021
Team Leader
Majorel
09.2018 - 12.2020
Content moderator
Arvato/Majorel
04.2018 - 09.2018
Customer Service Agent
Arvato
08.2016 - 04.2018
Chinese Language Program - Language
Tsinghua University
02.2016 - 07.2016
Store Salesmen
Bengans City
11.2012 - 01.2016
Support Technician/IT-Contact
Volvo IT
11.2012 - 01.2016
Warehouse worker
Tranpenad bemanning
01.2012 - 01.2012
Basic Course in Social Anthropology - Social Anthropology
Gothenburg University
02.2009 - 07.2009
Check-in assistant
Röros flyservice
06.2007 - 11.2007
Gate Manager
Röros Flyservice
06.2007 - 11.2008
High School Diploma -
John Bauer High School
08.2004 - 06.2007
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