Kristoffer Peltonen
Lausanne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My approach combines critical thinking and any conflict resolution with a friendly attitude, driving success and fostering positive client relationships
Overview
17
17
years of professional experience
Work History
Mail Courier
APA Distributors
06.2024 - 12.2024
- Upheld company reputation for reliability by maintaining a strong attendance record and consistently meeting delivery deadlines.
- Navigated complex routing systems effectively, ensuring a comprehensive understanding of assigned areas for swift deliveries.
Manager
Nate's Place Hostel
10.2021 - 07.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Parts Counter Sales Person
Acaster Marine Boat Sales
02.2017 - 09.2017
- Ordered parts for customers, repair shops for use in Volvo Penta equipment.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Manager and Owner
Prologue and Epilogue Books
09.2013 - 10.2016
- Drove business growth by identifying new distribution channels and expanding the company''s retail network.
- Controlled costs to keep business operating within budget and increase profits.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Submitted orders for new inventory.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Parts Specialist
Mercedes Benz Commercial Vehicles
10.2007 - 06.2013
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Education
Bachelor of Arts - History
University of New South Wales
Sydney, Australia12-2024
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Problem resolution
- Decision-making
Languages
French
Limited Working
Italian
Limited Working
Swedish
Limited Working
English
Native or Bilingual
Dutch
Elementary
Finnish
Limited Working
Timeline
Mail Courier
APA Distributors
06.2024 - 12.2024
Manager
Nate's Place Hostel
10.2021 - 07.2022
Parts Counter Sales Person
Acaster Marine Boat Sales
02.2017 - 09.2017
Manager and Owner
Prologue and Epilogue Books
09.2013 - 10.2016
Parts Specialist
Mercedes Benz Commercial Vehicles
10.2007 - 06.2013
Bachelor of Arts - History
University of New South Wales
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