Kirti Mangal
Stockholm
Summary
Accomplished technology services professional with expertise in application rationalisation and integrations, including SAP MM/WM, SD, Salesforce and CRM processes. Demonstrates proficiency in technology services governance through ServiceNow and ITSM processes, alongside demand and portfolio shaping with a focus on business case development and financial modelling. Skilled in change leadership and adoption, driving end-user engagement through agile delivery methods such as SAFe. Adept at stakeholder and account management, facilitating QBRs and acting as a technology ambassador. Committed to value management by ensuring IT cost transparency and aligning spend to business value. Fluent in English with a career goal of enhancing organisational efficiency through strategic technology solutions.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
IT Business Partner (SAP & Salesforce Platforms)
Astara Nordics AB
Stockholm
05.2022 - 01.2026
- Translated SAP ECC (MM, SD) and Salesforce roadmap items into cluster-level delivery plans, ensuring global releases were adopted across Nordic markets.
- Established service delivery visibility through quarterly business reviews and stakeholder dashboards, positioning SAP and Salesforce performance for cluster leadership decisions.
- Acted as technology representative in customer and senior leadership meetings, coordinating with Group IT (Spain HQ) to align commercial offers and service commitments.
- Managed demand intake and shaping via ServiceNow, funneling requests to product owners and refining business cases for prioritization within global portfolio.
- Led application rationalization conversations for local solutions, worked with Deloitte on migration and release activities to transition capabilities toward centralized ERP models.
- Orchestrated EDI integrations with 3PL warehouses and vehicle financiers to secure cluster adoption and reduce local workaround reliance. This increased backoffice automation from 80% to 85%
- Owned cluster IT cost transparency by challenging local and central finance inputs, and contributed cluster perspective to business case development for ERP investments. Reduced IT opex by 10%
- Governed change and release processes, establishing agile release cadences and ensuring user adoption through targeted communications and UAT coordination.
ERP Product Owner - Visma Business System (Supply Chain & Finance)
Pierce AB
Stockholm
07.2019 - 05.2022
- Owned ERP product roadmap and managed development of finance and logistics modules aligned with corporate goals.
- Owned the Visma product roadmap and translated central priorities into cluster delivery plans to drive adoption of standardized processes.
- Drove application rationalization by evaluating local eCommerce, WMS and Relex connections and recommending paths to standardize or sunset local solutions.
- Partnered with finance to deliver transparent IT cost reporting and informed P&L conversations to support prioritization and investment decisions.
- Led IT Finance project for the Pierce management to be able to get listed in Nasdaq Stockholm in 2021.
- Led stakeholder engagement and change activities to secure user adoption across order management, procurement, inventory, and returns workflows.
- Recognized with Pierce Leadership Award (2021) for collaborative delivery and effective cross-stakeholder governance during ERP transformation.
- Shaped demand intake from commercial and operations teams, converting requests into clear requirements and business cases for central product owners.
Deputy Manager - Business Development & Logistics
Sical Logistics (Cafe Coffee Day)
Chennai
06.2017 - 01.2018
- Coordinated logistics and vendor operations, engaging stakeholders to establish process improvements and reduce ad-hoc local solutions.
SAP MM & WM Consultant
Hexaware Technologies
San Ramon
04.2017 - 06.2017
- Integrated SAP HANA with Hybris and Paymetric for eCommerce and led EDI configurations with DHL to align 3PL logistics with standardized processes.
- Supported data validation and functional testing to ensure inbound/outbound supply chain processes met end-user requirements and could be adopted across markets.
SAP MM & WM Consultant
Capgemini India Ltd.
Mumbai
06.2013 - 04.2015
- Delivered full-cycle SAP MM implementations with data migration, documentation, and user training to support consistent adoption across operations.
- Configured procurement, vendor and warehouse workflows while defining release procedures to maintain controlled rollouts and governance.
- Collaborated with stakeholders to enforce master data governance and reporting consistency across sites.
SAP MM Consultant (Graduate Engineer Trainee)
AMW Motors Ltd.
Mumbai
08.2012 - 06.2013
- Supported purchasing and supplier management integrations and helped align SAP processes with business needs to reduce local workarounds.
Education
Master of Science - Logistics and Supply Chain Management
Florida Institute of Technology
Orlando, USABachelor of Technology - Electronics Engineering
NMIMS University
Mumbai, IndiaSkills
- Application Rationalization & Integrations : SAP MM/WM, SD (ECC & S/4HANA exposure), EDI Integration & Master Data Governance, Salesforce integration and CRM processes
- Technology Services Governance : ServiceNow and ITSM processes, Technology operating model adoption, Identifying and managing shadow IT
- Demand & Portfolio Shaping : Demand intake, shaping and prioritization, Business case development and financial modelling, Portfolio and roadmap translation to cluster level
- Change Leadership & Adoption : Product ownership & Agile delivery (SAFe), Change management and adoption coaching, Driving end-user adoption & minimizing value leakage
- Stakeholder & Account Management : Technology account management and QBR facilitation, Vendor, supplier and senior stakeholder engagement, Acting as Technology ambassador to cluster and customers
- Value & P&L Management Cluster : IT cost transparency and P&L stewardship, Challenging finance to align IT spend to business value
- Data & Reporting : Data flows, system integrations and reporting systems, Providing cluster-level insights and performance metrics
- Languages : English (Fluent), Swedish (Basic)
Websites
Certification
- SAFe 5 Certified Product Owner, Scaled Agile, Inc.
- SAP MM Certification
Timeline
IT Business Partner (SAP & Salesforce Platforms)
Astara Nordics AB
05.2022 - 01.2026
ERP Product Owner - Visma Business System (Supply Chain & Finance)
Pierce AB
07.2019 - 05.2022
Deputy Manager - Business Development & Logistics
Sical Logistics (Cafe Coffee Day)
06.2017 - 01.2018
SAP MM & WM Consultant
Hexaware Technologies
04.2017 - 06.2017
SAP MM & WM Consultant
Capgemini India Ltd.
06.2013 - 04.2015
SAP MM Consultant (Graduate Engineer Trainee)
AMW Motors Ltd.
08.2012 - 06.2013
Bachelor of Technology - Electronics Engineering
NMIMS University
Master of Science - Logistics and Supply Chain Management
Florida Institute of Technology