Summary
Overview
Work History
Education
Skills
KNOWLEDGE OF FOREIGN LANGUAGES
References
Disclaimer
PERSONAL QUALIFICATIONS
Timeline
Generic
Kinga Hensner

Kinga Hensner

Krakow,12

Summary

Experienced Transition Manager in the financial shared service center industry. Skilled in Negotiations, Leadership, Account Management, Business Process Outsourcing (BPO), and Project Management. Holds a Master's degree in International Relations and Foreign Trade from Economic University in Krakow.

Overview

17
17
years of professional experience

Work History

Project/Transition Manager

CAPGEMINI
08.2022 - Current
  • Part of PXcell Program – Implementation of SuccessFactors globally – liaising with country and workstream stakeholders securing seamless transfer of agreed scope as per defined Target Operating Model - into designated offshore locations
  • Previously setting up the planning and execution of Financial processes (external client: Warner Bross. Discovery Group)
  • Execution of the project deliverables as per agreed business case
  • Supporting of change and communication activities
  • Execution of reporting to project stakeholders about the progress of the overall project
  • Keep tracking on the project budget

Transition Project Manager

HEINEKEN GSSC
10.2020 - 08.2022
  • Responsible for implementation of new Basware e-invoicing platform for all Heineken entities across EU
  • Execution of the project deliverables as per agreed business case.
  • Supporting of change and communication activities within the entire organization including onboarding of external suppliers
  • Execution of Steering committee calls reporting about the progress of the overall project.
  • Established strong relationships with stakeholders involved in the transition process to facilitate collaboration and problem-solving.
  • Enhanced client satisfaction with smooth project transitions through regular status updates and transparent communication.

Project Manager / Internal Controls over Financial Reporting Manager

Zurich Insurance Ltd Sp. Z O.o.
01.2020 - 10.2020
  • Analyse the financial reporting risks for the processes for the assigned reporting unit (RU) to direct the testing (selecting which processes and controls to test under a risk-based rotational testing approach, providing direction on application of testing methodology)
  • Key point of contact for the RUs for all ICFR and CECS testing matters and with the external auditor for the controls where they place reliance.
  • Assessment of sensitive controls with highly confidential evidence (e.g. indirect entity level controls such as Board and Management Committees), and any other agreed testing for the RUs, including ITGC
  • Review of and detailed involvement in discussion and agreement of significant risk and control issues raised by the Team, including review of results and ensuring that the issues are correctly reflected at Group level
  • Build technical expertise of Group financial reporting processes.
  • Provide required inputs for updating and maintaining the Zurich ICFR and CECS Methodology.

Transition & Project Manager (Captive Management)

Zurich Insurance Ltd Sp. Z O.o.
04.2016 - 12.2019
  • Monitor project, take corrective actions if needed, report on project Progress to the Global Program Management
  • Ensure seamless transfer of business processes from sites throughout Europe to the Shared Services Center in Poland
  • Report on the advancement of the migration process and risk that occur
  • Conduct detailed Transition Planning in accordance with Go-Live commitments
  • Coordinate and facilitate the process of documenting accounting policies
  • Improve and develop travel policy for RFC Krakow including cooperation’s with external local suppliers AMEX
  • Identify and document additional process improvements opportunities for possible implementation after transition
  • Implementation of Transition methodology in Bratislava Center
  • Makes solution recommendations in terms of process improvements, automation and outsourcing options resulting in an optimal target operating model based on business objectives
  • Working together with Global Project Managers, Account Managers to answer the Customers’ needs during and post transition phase Migration Manager

Migration Manager

Lufthansa GBS Sp. z o.o
07.2015 - 04.2016
  • Transition management of respective processes (in the area of finance/reporting/hr) throughout the complete transition cycle of Preparation, Knowledge Transfer and Stabilization phase
  • Leading the work shadowing teams on-site during the Knowledge Transfer phase
  • Conducting the process of due diligence
  • Driving gap analysis between as-is and to-be processes
  • Design and definition of delivery model for the future operations
  • Planning details of the transition with stakeholders
  • Stakeholder Management
  • Change Management
  • Risk Management

General Ledger Team Leader

RWE GBS Polska Sp. (Dortmund, Essen, Cologne)
02.2014 - 06.2015
  • Active participation in 2nd & 3rd Transition Wave for RWE GROUP– migrating defined general ledger processes to the new shared service center
  • Tracking and reporting on transition project performance, providing a real-time, comprehensive reporting as agreed with the Transition Management
  • Coordinating preparation and organization of fit-gap and knowledge transfer, in particular Support travel organization, logistics and local infrastructure topics
  • Assisting in collection and sharing lessons learned and best practices across projects
  • Responsible for managing and leading an assigned SSC GL team
  • Ensure understanding of and compliance with the agreed policies and procedures by team members in the delivery of services across the RWE Group
  • Proposes, evaluates and supervises the implementation of process improvements in collaboration with Manager and GBS
  • Support and develop the team through regular communication, planning, coaching and performance reviews

Senior GL Accountant

RWE GBS Polska Sp. z o.o (Dortmund, Germany)
11.2013 - 02.2014
  • Participation in 1st Transition Wave for RWE IT – migrating defined general ledger processes to the new shared service center

Senior General Ledger Clerk

Electrolux Poland Sp.z o.o (Krakow)
09.2010 - 10.2013
  • Since 08/2010-05/2011 taking part in work shadowing financial processes from local business to GSSC. Main responsibilities among the migrated processes were: Fixed assets accounting: investment related invoice coding both in ELIN and SAP, capitalization of fixed assets, depreciation run as month-end closure activity, preparing desktop procedures including process map
  • Bank accounting: reposting of GL related transactions from transitory accounts to the defined GL account, reconciliation of CIT accounts, posting of: taxes, payroll adjustments, accruals, journals sent by the local business during month-end, revaluation of foreign currency accounts, reconciliation of cash pool accounts, close cooperation with AP and AR, preparing desktop procedure and process map
  • Treasury management: prepare AC35 report file for upload into Webrace, accruals calculation regarding ABC loans, calculation of bank interest during month end for all business units
  • Other SAP implementation related activities: testing of GL transactions in SAP test environment according to the given scenarios, mapping of P/L accounts, attendance to numerous trainings provided by GSSC key users and local SAP consultants, continuous reporting and updating to the leading project manager, being first contact point for GSSO clerks and helping them out in resolving issues in line with GSSC, maintaining proper relations with all business units, teaching and handing over knowledge and responsibilities to newly hired team members
  • Local business SAP end-users training
  • Post go-life support – close cooperation with AP, AR, Master data teams in solving issues

General Ledger Accountant

IBM BTO Sp. z o.o. (Krakow)
10.2009 - 08.2010
  • Responsible for performing all assigned GA activities in an accurate, efficient and timely manner;
  • Fluent knowledge regarding month-end closure activities such as: posting of bank statements, revaluation of Debtors/Creditors, revaluation of foreign currency accounts, reclassification of vendors/customers, booking of accruals and taxes;
  • Back-up person for fixed assets related matters regarding Unilever Hungary Group;
  • Close cooperation with AP, AR and Treasury departments within IBM BTO
  • Achieving all SLAs (contractual and agreed operational) in the area of direct responsibility and ensure that client satisfaction levels are maintained and continuously improved
  • Achieving a satisfactory rating on all internal and external audits/ reviews (IBM and Unilever)
  • Committing to fulfill job responsibilities in full compliance with IBM's values, business conduct guidelines and principles of internal business control
  • Supporting initiatives and seek for opportunities linked to process improvements, harmonization, centralization, using best practices, delivery excellence and continuous improvement initiative

Accounts Receivables Accountant

IBM BTO Sp. z o.o. (Krakow)
04.2008 - 09.2009
  • Responsible for performing all assigned AR activities in an accurate, efficient and timely manner;
  • Main activities were daily AR bank statement postings and reconciliation of charts of accounts regarding
  • Achieving a satisfactory rating on all internal and external audits/reviews
  • Close cooperation with Accounts Payable, Credit Control, General Ledger and Internal Control

Education

Master's degree - Economy and International Relations, Foreign trade

University of Economics, Cracow
09-2007

Bachelor's degree - Marketing and Advertisement

The Polish Open University, Cracow
01.2006

Skills

  • Industry L2 Certified in Automotive & Public Services

  • Diversity, Equity and Inclusion in Organizations

  • Emotional and Social Intelligence

  • Management Skills for International Business

  • Successful Negotiation: Essential Strategies and Skills

  • Competent with Microsoft Office

  • EY Controlling Academy – completion of 6 modules

KNOWLEDGE OF FOREIGN LANGUAGES

Hungarian
Intermediate (B1)
Polish
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Swedish
Elementary (A2)

References

1) RWE Innogy Gmbh – Head of Accounting, 2) Rafal Szmajszer – former Head of Zurich Insurance SSC, 3) Tomasz Krupa – IT Project Manager Lufthansa, 4) Embassy of the Republic of Poland in Budapest, Trade and Investment Promotion Department, 5) Endorsements – please see Linkedin profile

Disclaimer

I hereby agree for processing the following personal information for recruitment purposes in accordance with the regulation regarding the protection of personal data passed on the following date: 29.08.97r. Dz.U nr 133 poz. 883

PERSONAL QUALIFICATIONS

Experienced of working in an international environment, willing to develop myself, able to perform both individual and team work, good decision-making abilities, capable of working under pressure, full time orientated, keen on achieving new business challenges

Timeline

Project/Transition Manager

CAPGEMINI
08.2022 - Current

Transition Project Manager

HEINEKEN GSSC
10.2020 - 08.2022

Project Manager / Internal Controls over Financial Reporting Manager

Zurich Insurance Ltd Sp. Z O.o.
01.2020 - 10.2020

Transition & Project Manager (Captive Management)

Zurich Insurance Ltd Sp. Z O.o.
04.2016 - 12.2019

Migration Manager

Lufthansa GBS Sp. z o.o
07.2015 - 04.2016

General Ledger Team Leader

RWE GBS Polska Sp. (Dortmund, Essen, Cologne)
02.2014 - 06.2015

Senior GL Accountant

RWE GBS Polska Sp. z o.o (Dortmund, Germany)
11.2013 - 02.2014

Senior General Ledger Clerk

Electrolux Poland Sp.z o.o (Krakow)
09.2010 - 10.2013

General Ledger Accountant

IBM BTO Sp. z o.o. (Krakow)
10.2009 - 08.2010

Accounts Receivables Accountant

IBM BTO Sp. z o.o. (Krakow)
04.2008 - 09.2009

Bachelor's degree - Marketing and Advertisement

The Polish Open University, Cracow

Master's degree - Economy and International Relations, Foreign trade

University of Economics, Cracow

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Kinga Hensner