KEVIN SAFFO

My Mcdonalds skills :

Team Management:

• Effectively delegated tasks to crew members, ensuring smooth operations and timely order preparation
• Conducted regular team meetings to address concerns, provide feedback, and encourage teamwork
• Customer Service:
  
• Maintained a customer-first approach by promptly addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction
• Trained team members in delivering exceptional customer service and achieving consistent positive feedback
• Cash Handling:
  
• Managed cash registers with precision, processed payments accurately, and consistently maintained a balanced till
• Trained crew members in cash handling procedures, reducing errors and discrepancies
• Inventory Control:
  
• Monitored inventory levels and rotation, reducing waste and improving cost control
• Implemented an effective system for stock ordering, ensuring a consistent supply of supplies and ingredients
• Food Safety and Sanitation:
  
• Enforced strict adherence to food safety and sanitation guidelines, resulting in a clean and safe work environment
• Conducted regular safety and sanitation checks, addressing and resolving issues promptly
• Training and Development:
  
• Trained and mentored numerous new crew members, several of whom advanced to Shift Leader positions
• Designed a comprehensive training program that improved crew members' onboarding experiences
• Problem Solving:
  
• Successfully resolved customer complaints, equipment malfunctions, and crew conflicts in a timely and efficient manner

• Developed and implemented problem-solving protocols for crew members, improving their ability to handle issues independently
• Communication:
  
• Maintained open and effective communication with team members and management, ensuring a seamless flow of information
• Facilitated communication through daily shift briefings and debriefings
• Shift Scheduling:
  
• Created and managed shift schedules that optimized staffing levels and minimized labor costs
• Adapted schedules during peak periods to meet customer demand
• Cash Reconciliation:
  
• Accurately balanced cash registers at the end of each shift, ensuring financial transactions were error-free
• Prepared detailed shift-end reports for management

My Skills from the supermarket :

Customer Service:

• Provided exceptional customer service by assisting shoppers, answering questions, and ensuring a positive shopping experience
• Resolved customer inquiries and concerns efficiently, resulting in increased customer satisfaction

Communication:

• Effectively communicated with colleagues to coordinate tasks and provide support during busy shifts
• Assisted customers in finding products, offering detailed information, and making recommendations

Teamwork:

• Collaborated with team members to accomplish tasks efficiently, including restocking shelves, managing inventory, and keeping the store organized
• Worked as part of a team to handle peak periods, such as weekends and holidays