Kenneth Ingraham

Routine Control Plan Inspections:

• Conduct routine and special request testing using advanced lab instruments.
• Ensure precise analyses to support production and quality goals.

Accurate Execution and Reporting:

• Follow protocols to deliver reliable results.
• Address out-of-spec findings promptly to ensure compliance.

Troubleshooting and Instrument Maintenance:

• Resolve basic instrument issues; escalate complex problems.
• Perform preventive maintenance and manage lab equipment.

Method Development and Validation:

• Support method development, validation, and improvements.
• Assist in updating SOPs to reflect best practices.

Adherence to Quality Principles:

• Apply QA/QC principles to meet ISO 9001, IATF 16949, and ISO 17025 standards.
• Manage control samples, calibrations, and non-conformities.

Workplace Organization and Safety:

• Maintain a safe, organized lab using 5S principles.
• Ensure compliance with safety and operational protocols.

Client Management:

• HIPAA & AAMT guidelines compliance.
• Maintained >99% quality of medical documents and >98% turn around time compliance.
• Issues resolutions, proactive communication, setting expectations.

.Operations Management:

• Oversaw transcription of 200 hrs of dictation per day, 24/7 availability including rostering 3 shifts.
• Managed recruitment-assimilation of candidates, deliverables as well as KRA/KPIs for team of 90 Healthcare Documentation Specialists, 10 team leads, 14 support team members.
• Promote cross-training among team members to reduce redundancies across shifts and personnel in processes that impact deliverables.
• Oversee variable pay calculations tied to team performance, aligning budget with team expansion needs driven by workload.

ISO 9001:2015 Implementation:

• Experienced lead auditor conducting quarterly intradepartmental internal audits.
• Process owner for quality department including owner of SOPs, WIs in accordance to company's quality policy.
• Established robust processes under ISO 9001-2015 Quality Management System to improve quality and increase client satisfaction by implementing RCA analysis to address non-conformities.

Vendor Management:

• Managed 19 vendors spread across India, Bhutan, Philippines aiding growth, profitability, sustainability plans.
• Ensured compliance to industry policies by conducting audits both onsite and remote.

Project Management:

• Enhanced software, implemented technological innovations in collaboration with IT department to enhance output of team members.
• Vendors consolidation project included coordination with intra company teams and vendors with zero visibility to client.