Kayle Habtom
Stockholm,Sweden
Summary
Dedicated employee with over 20 years in the customer service industry. Managed and trained for companies engaged in the following industries: financial services, healthcare, aviation, retail, and hospitality. Reliable and flexible with a desire to make an impact. Eager to work in an environment that offers challenges and growth.
Overview
22
22
years of professional experience
Work History
Business Operations Associate
Klarna
01.2022 - 09.2023
- Liaised with clients to target expeditious results to financial issues.
- Optimized customer experience by delivering superior services and effectively provided solutions for vulnerable customers.
- Developed and delivered training for new and existing agents.
- Managed call out queues and five regulated queues.
Lead Licensed Massage Therapist
Muskelakuten
03.2018 - 05.2020
- Used massage techniques to assist personnel in various workplaces to facilitate relaxation and reduce stress
- Arranged schedules for therapists and clients to reach optimal massage treatment goals
Flight Attendant
Southwest Airlines
03.2006 - 11.2017
- Performed exceptional customer service, security checks, and on-time arrivals
Office Manager
I-Elle's Women Clothing
07.2001 - 02.2006
- Updated reports and managed accounts for company database.
- Oversaw office inventory activities by ordering and shipment receiving.
- Managed office operations while monitoring daily scheduling for employees.
Education
Associate of Applied Science - Business Management
Eastern Gateway Community College
Steubenville, OH12.2021
Skills
- Exceptional Customer Service
- Advanced Communication Skills
- Ability to Multitask
- Effective Time Management
- Critical Thinking and Problem Solving
- Interpersonal Skills
- Meticulous Attention to Detail
- Adaptability
- Cultural Sensitivity
- Enhanced Ability to Cope With Diversity
Timeline
Business Operations Associate
Klarna
01.2022 - 09.2023
Lead Licensed Massage Therapist
Muskelakuten
03.2018 - 05.2020
Flight Attendant
Southwest Airlines
03.2006 - 11.2017
Office Manager
I-Elle's Women Clothing
07.2001 - 02.2006
Associate of Applied Science - Business Management
Eastern Gateway Community College
Similar Profiles
Jessica RomineJessica Romine
Quality Assurance Analyst at KlarnaQuality Assurance Analyst at Klarna
Alexandru CrâşmaruAlexandru Crâşmaru
Senior Workforce Management at KlarnaSenior Workforce Management at Klarna
Holly CastorinaHolly Castorina
Business Development Associate - GSM at KlarnaBusiness Development Associate - GSM at Klarna