Katya Månsson
Brand Protection Specialist|Cyber Security|Freshdesk Product Expert|Customer Care
VARBERG
Summary
Passionate about effective communication, exceptional service, and delivering results.
With over 8 years of experience in brand protection and intellectual property, I bring a diverse skill set, including managerial roles, hands-on expertise as a seamstress, shop assistant, and technical proficiency as a tech-savvy professional.
A quick learner with strong problem-solving abilities, I excel at thinking outside the box to address challenges. My educational background includes an HVE degree in IT and Information Security for Administrative Staff, as well as certifications in sales, leadership, and organization.
I am fluent in English, Swedish, and Russian, with basic knowledge of Japanese. Additionally, I hold a Bachelor’s degree in Garment Technology and Textile Design, which has sharpened my eye for detail and fueled my passion for creative problem-solving.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Care Team Leader
VAGABOND
Varberg, Halland County
09.2023 - 02.2024
- Recruited, coached, and developed the Customer Care team for high performance.
- I have implemented best practices to maintain customer service quality.
- Efficiently managed 100+ daily inquiries and resolved complaints.
- Coordinated team workdays according to workload and demand.
- Effectively managed resources to satisfy customer demands and service targets consistently.
- Collaborated with other departments to ensure smooth information flow.
Team Lead PX Enablement Team
Corsearch
Varberg, Halland County
01.2022 - 05.2023
- Led a diverse team with 10+ members with multiple cultural backgrounds.
- Facilitated on-boarding, off-boarding, and platform configurations.
- Provided comprehensive software training to both clients and their management teams.
Various Roles
Corsearch and Yellow Brand Protection
Varberg, Halland County
11.2014 - 01.2022
- Conducted thorough analysis of intellectual property breaches across web platforms.
- Maintained strong relationships with clients/partners and coordinated investigations and case management
- Managed multicultural teams of analysts and supported them with their daily work
- Took part in the migration of a client process to a new ticketing system, created new workflows, migrated historical data
- Was responsible for 15 accounts, total revenue of 100k EUR, global coverage
- Oversaw training operations for international team members from China, Russia, and Sweden.
Education
HVE - IT and Information Security for Administrative Staff
TUC YRKESHÖGSKOLA
02.2023 - 05.2023
Various Courses 2020-2021
NTI KOMVUX/HERMODS
01.2020 - 01.2021
Bachelor Degree - Garment Technician
YRKESHÖGSKOLA
Borås, Sweden 01.2010 - 01.2013
Skills
SAAS
MIRO
FRESHDESK
MICROSOFT OFFICE
COMPUTER KNOWLEDGE
ADOBE ILLUSTRATOR
DISCORD
JIRA
STEAM
ORIGIN
MICROSOFT NAV 2009
E-COMMERCE
Traits
- CREATIVE
- TEAMPLAYER
- CONFIDENT
- SUPPORTIVE
- QUICK
- SERVICE ORIENTED
Timeline
Customer Care Team Leader
VAGABOND
09.2023 - 02.2024
HVE - IT and Information Security for Administrative Staff
TUC YRKESHÖGSKOLA
02.2023 - 05.2023
Team Lead PX Enablement Team
Corsearch
01.2022 - 05.2023
Various Courses 2020-2021
NTI KOMVUX/HERMODS
01.2020 - 01.2021
Various Roles
Corsearch and Yellow Brand Protection
11.2014 - 01.2022
Bachelor Degree - Garment Technician
YRKESHÖGSKOLA
01.2010 - 01.2013
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