Katja Nilsson

Managed large-scale Supply Chain Operations to deliver Server and Networking Capacity across AWS customers through execution of effective order management, data and statistical analysis, quality control, as well as complex customer problem solving.

• Served as a key leader for the AWS Ops team that manages operational activities and works with multiple infrastructure & logistics teams to deliver AWS capacity across the world.

• Executed strategic business objectives while working with key internal stakeholders to improve the supply chain with the latest internal and external information.

• Understand technical requirements of Amazon partners and work closely with the internal software development teams to guide the direction of supply chain activities.

• Developed new analytical models for supply chain solutions including statistics that improved on-time to delivery for over 6,000 orders yearly.

• Prepared and gave detailed data-driven business reviews to senior management, focused on improving forecasting accuracy and associated impacts.

• Continue professional development in order to keep abreast of emerging technologies, methods and best practices.

Analyzed and coordinated an organization’s supply chain activities. Designed and managed comprehensive supply chain Power BI reporting tool and operations for the multibillion-dollar industry. Consolidated multiple data sources into a single authoritativesolution for the Component Supply Planning team.

• Evaluated and provided solutions for better information discovery and delivery which in turn reduced report generating time from monthly to real-time. Saved 500+ hours of work yearly for a dozen of business stakeholders thru automation and effective task execution.

• Managed reporting and business projects totaling over $10B in budget annually. Enabled effective decision making by mining and analyzing data from multiple sources with minimal post-processing and compiling it into a digestible and actionable format.

• Scheduled, organized, and led metrics meetings, trained stakeholders on business processes, managed project requirements gathering, demonstrated new reporting and supply chain key performance indicators, presented program status updates, and gathered feedback from leadership team.

• Responsible for integrating and importing information from various data sources into SQL Server database via the Import Wizard and SSIS package.

• Reduced supplier delivery times and ageing inventory quantities as well as improved customer satisfaction by switching from weekly to real-time reporting and making effective data-driven decisions.

• Interviewed for positions for analyst roles (Infosys). Determined applicant qualifications by interviewing applicants, analyzed responses and compared qualifications to job requirements.

(Contracted to Microsoft US Central Marketing Operations)
Managed planning and design of Monthly Business Review reports and Key Performance Indicators, optimized data collection procedures, and automated CRM data in Power BI and Excel dashboards.
• Developed new reports for implementation of marketing strategies
• Analyzed data and presented findings in Power BI and MS Excel
• Defined and proposed business and data organization solutions to higher management
• Built out processes for generating real time data presentations
• Trained colleagues on Power BI and Excel
• Setup meetings and syncs with various teams.

Managed a SQL Server database tracking data on 300 employees, their productivity and quality metrics. Built predictive models to improve the forecast of customer support requests to minimize Technical Support ticket backlog.

• Recommended how to improve business planning systems and processes to achieve greater efficiency & scale. Drove data-related projects, business intelligence, and tooling improvements.

• Collaborated with Operations Project Managers, Directors, and the Workforce Management Department to identify performance metrics, forecast hiring volumes to predict hiring risks and to support internal capacity planning, and to help determine scheduling requirements.

Organization and coordination of Import/Export/Domestic shipments (incl. AOG - Aircraft on Ground) within Schenker network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department.

· Billed customers & resolved billing inquires as well as resolved other various operation and accounting issues. Crucial to the work was thorough and well-organized import operations handling and record keeping.

· Ensured proper handling of AOG shipments from pick up to deliver and continuous information flow between shipper, consignee, customer and Schenker network.

· Communicated with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time deliveries. This includes daily communication with parties such as colleagues, vendors, suppliers, customers, airlines, subcontractors, third parties, and nationally & internationally based shippers.

· Ensured information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web-based application.

· Timely preparation of daily shipments in strict adherences to USA branch and airline regulations and cut off times.

· Ensured all documentation guidelines are met by the local branches according to the TSA regulations.

· Analyzed and presented economic loss reports for individuals who were either injured or died (mesothelioma cases)

· Created tables and graphs, analyzed and presented data. The method of analysis was Net Present Value (Discounted Cash Flow).