Blogging, photography,travel, podcasting, sports, dance, listening to music, marketing
Katerina Kalantzi
Customer Service Expert
Uppsala
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
26
26
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Senior Sales Advisor
Inditex Group
Uppsala
06.2018 - Current
- Led sales team to exceed quarterly sales goals.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Exceptional computer skills
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Maitre D'
Operakällaren
Stockholm
01.2015 - 01.2018
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Senior Waitress
Pascucci Café
Agrinio
01.2011 - 01.2012
- Inventory management, Customer Service, and cleaning duties.
- Assigned work tasks and coordinated activities of cafe area to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes,mugs and utensils for cleanliness.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
Visual Merchandising Specialist
Folli-Follie Group
Agrinio
01.2007 - 01.2011
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Presented store update suggestions and layouts to management and stakeholders.
- Educated staff about coordinating jewelry, watches,accessories and related displays to boost effectiveness of promotions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
Waitress
Bubble Café. Agrinio
Agrinio
01.2007 - 10.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Waitress and barista
Che Mellie Café
Agrinio
01.2005 - 01.2007
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Met with chef to review daily specials and menu changes.
- Checked identification for minimum age for sale of alcoholic beverages.
Secretary
Bureau of Citizen Protection
Agrinio
01.2005 - 01.2007
- Arranging appointments between the public and the Prefect
- Preparation of election campaign.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Screened visitors and issued badges to maintain safety and security.
Insurance Consultant
InterAmerican Insurance Company
Agrinio
01.2004 - 01.2006
- Promotion of health insurance packages, investment funds, and pension programs
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
- Collected, analyzed and validated agency commissions.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Remained impartial in order to advise clients based on circumstances
Sales Advisor
Franchise Shops BSB
Agrinio
01.2000 - 01.2004
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Expanded customer base and boosted profit within product line.
Waitress and Barista
Jazz Café
Agrinio
01.1997 - 01.2000
- Customer Service, Inventory management, cleaning duties.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
Certificate - Digital Marketing And Copywriting
Digital Marketer
US 01.2022 - 04.2022
Certification - Swedish Language, ESOL C1
Hermods
Sweden, Uppsala 09.2019 - 04.2020
Certificate - Interior Design And Homestyling
Inredningsakademin
Stockholm,Sweden 01.2017 - 08.2017
Certificate - Visual Merchandiser
Folkuniversitet
Stockholm, Sweden 01.2017 - 05.2017
Certificate - Swedish Language
Hermods
Uppsala, Sweden 02.2014 - 05.2016
Certificate - Learning The Swedish Language, Course C,D
Hermods
Stockholm, Sweden 09.2012 - 05.2014
Certificate - Cambridge ESOL C1,Certificate in ESOL
Cambridge University
Agrinio, Greece 08.2011 - 01.2012
Certificate - English-as-a-Second-Language Education C2 Level
Pearson Test Of English Edexcel
Agrinio, Greece 01.1997 - 06.2001
Certificate - English-as-a-Second-Language Education C2 Level
Pearson Test Of English Edexcel
Agrinio, Greece 08.2011 - 01.2012
Skills
Consultative sales techniques
Additional Information
- SEMINARS Attended webinars regarding self-development. Attended webinars regarding e-commerce and how to start an online business Attended the seminar of the Ministry of Finance on certification of the insurance law and professional license Attended the seminar of to improve my skills in making coffee, hot and cold chocolate drinks and enrich my knowledge of the combination of flavours using syrup Attended the seminar www.STAD.org, learning the Swedish law on alcohol and drugs Attended the seminar learning the responsibilities towards the public who attend a football match in the Arena Currently attending life and business coaching webinars HOBBIES Dancing and , swimming, hiking, volunteering for different projects, cycling, singing in a choir, baking bread and desserts, journaling and setting daily goals.
Interests
Focus On Personal Growth
I'm undergoing a life-coaching training to develop my self and help others around me. It is my strong belief that once we start helping each other to outgrow our past versions, the future can be brighter for all.
References
Available Upon Request
Timeline
Certificate - Digital Marketing And Copywriting
Digital Marketer
01.2022 - 04.2022
Certification - Swedish Language, ESOL C1
Hermods
09.2019 - 04.2020
Senior Sales Advisor
Inditex Group
06.2018 - Current
Certificate - Interior Design And Homestyling
Inredningsakademin
01.2017 - 08.2017
Certificate - Visual Merchandiser
Folkuniversitet
01.2017 - 05.2017
Maitre D'
Operakällaren
01.2015 - 01.2018
Certificate - Swedish Language
Hermods
02.2014 - 05.2016
Certificate - Learning The Swedish Language, Course C,D
Hermods
09.2012 - 05.2014
Certificate - Cambridge ESOL C1,Certificate in ESOL
Cambridge University
08.2011 - 01.2012
Certificate - English-as-a-Second-Language Education C2 Level
Pearson Test Of English Edexcel
08.2011 - 01.2012
Senior Waitress
Pascucci Café
01.2011 - 01.2012
Visual Merchandising Specialist
Folli-Follie Group
01.2007 - 01.2011
Waitress
Bubble Café. Agrinio
01.2007 - 10.2007
Waitress and barista
Che Mellie Café
01.2005 - 01.2007
Secretary
Bureau of Citizen Protection
01.2005 - 01.2007
Insurance Consultant
InterAmerican Insurance Company
01.2004 - 01.2006
Sales Advisor
Franchise Shops BSB
01.2000 - 01.2004
Certificate - English-as-a-Second-Language Education C2 Level
Pearson Test Of English Edexcel
01.1997 - 06.2001
Waitress and Barista
Jazz Café
01.1997 - 01.2000
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