Karina Payares
Malmö
Summary
Goal-driven system administrator skilled at analyzing and solving routine and complex problems. Detail-oriented and systematic professional successful at developing innovative solutions to diverse issues. Specific talent and background in Identity Access Manager (IAM) with certifications.
Overview
19
19
years of professional experience
Work History
System Administrator (IAM)
Banco de la República/Central Bank of Colombia
Bogotá
2009.12 - 2023.08
- System administrator for all internal users in the IAM internal system
- Created user accounts and managed access rights for users
- Responsible for user incident management and user support problems solving
- Responsible for producing manuals and streamline guidelines for the IAM system
- Monitored system performance to ensure optimal operations and identified potential issues
- Part of project implementation of IAM automation processes and platforms testing
- Assisted with coordination of daily activities for projects
Customer Service Coordinator
Speed Transport De Colombia S.A.S
Bogotá
2009.05 - 2009.11
- Managed and executed quotes for customers
- Responsible for all customer service communication (e-mail and phone).
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
System Analyst
Coopserp
Cartagena
2005.01 - 2009.05
- Analyzed credit applications in client system (As/400)
- User and customer support
- Payment and other cash book management
- Office management and other office logistics
Education
IT Management (Bachelor’s degree) -
Universidad Externado
01.2019
IT & Service Management -
Universidad de La Sabana
01.2014
IT System engineer -
Universidad Tecnológica de Bolívar
01.2008
ITIL IV -
ExternadoCoopserpRepúblicaAxelos Global Best Practice
Skills
- Diagnosing Issues
- Teamwork and Collaboration
- Workflow Improvement
- Agile Work Processes
- End-User Support
- Performance Testing
- Help Desk Software
- Project Management
Other Courses
- Scrum Fundamentals
- Introduction to Cybersecurity(Cisco)
It Systems
Tecnológica>
MS Office
Sharepoint
HP Service Manager
CA identity manager (Broadcom)
IdentiyGuardtiyGuard (Security authorization)
GTA (Security access)
Languages
- Swedish(beginner)
- Spanish(fluent)
- English (Intermediate)
Timeline
System Administrator (IAM)
Banco de la República/Central Bank of Colombia
2009.12 - 2023.08
Customer Service Coordinator
Speed Transport De Colombia S.A.S
2009.05 - 2009.11
System Analyst
Coopserp
2005.01 - 2009.05
IT Management (Bachelor’s degree) -
Universidad Externado
IT & Service Management -
Universidad de La Sabana
IT System engineer -
Universidad Tecnológica de Bolívar
ITIL IV -
ExternadoCoopserpRepúblicaAxelos Global Best Practice
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