Karen Ibrahim
Rönninge
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Travel Agent
Sembo Group
05.2024 - 08.2024
- Responsible for creating and sending detailed quotes to customers for group travel, including flights, hotels, transportation, and activities.
- Provide professional and friendly customer service via phone and email.
- Assist customers in finding and booking travel packages that meet their needs and budgets.
- Build and maintain relationships with suppliers such as hotels, airlines, and tourist attractions.
- Manage budgets for events.
Experience Producer
Royal DMC
05.2024 - 08.2024
- Plan and execute various events
- Send detailed quotes to customers
- Customer and participant management
- Communicate with customers to understand their needs
- Develop and manage budgets for events
- Report all financial transactions related to the event
- Organize package tours including accommodation, transportation, car rentals, and meals
- Build relationships with key stakeholders, partners, and sponsors.
Service Host (Front Office)
Nordea Bank
06.2023 - 12.2023
- Provided first-class service to customers by handling all inquiries and issues
- Answer phone calls and greet visitors, respond to emails, book conference rooms, assist with events, and support in the conference area
- Perform administrative tasks and handle mail management.
Project Assistant
Vetenskap Och Allmänhet
02.2023 - 05.2023
- Handled administrative duties, filing, and errands.
- Performed work according to project schedules and established quality standards.
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete complex projects on time and under-budget.
Receptionist
Rejlers AB
10.2022 - 03.2023
- Welcomed customers and provided them with information and professional service
- Responsible for incoming calls, administrative tasks, and schedules
- Decorated the reception area and contributed to a welcoming and peaceful environment
Travel Guide
Detur
03.2022 - 06.2022
- Picked up and greeted guests at the airport and hotel
- Assisted guests with problems and conflicts and acted as an advisor
- Sold and participated in excursions and activities
- Developed my customer service skills and gained strong abilities in service and entertainment.
Education
Destination Management -
Travel Education Centre
05.2023
Degree of Bachelor in Business And Economics -
Södertörns University
06.2020
Skills
- Excel
- Powerpoint
- Microsoft Word
- Client amenities
- Company guidelines and procedures
- Itineraries
Languages
Swedish, Arabic, English
Native language
References
References available upon request.
Timeline
Travel Agent
Sembo Group
05.2024 - 08.2024
Experience Producer
Royal DMC
05.2024 - 08.2024
Service Host (Front Office)
Nordea Bank
06.2023 - 12.2023
Project Assistant
Vetenskap Och Allmänhet
02.2023 - 05.2023
Receptionist
Rejlers AB
10.2022 - 03.2023
Travel Guide
Detur
03.2022 - 06.2022
Destination Management -
Travel Education Centre
Degree of Bachelor in Business And Economics -
Södertörns University
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