Kamilia Biza
Stockholm
Summary
Dedicated professional with extensive experience in service industries, focused on delivering exceptional customer service. Committed to problem-solving and achieving organizational goals, eager to embrace new challenges. Skills and positive attitude contribute effectively to diverse professional roles.
Overview
15
15
years of professional experience
Work History
Checkout supervisor
Ica Maxi Nacka
Stockholm
01.2023 - Current
- Manage daily operations of checkout line and customer service, ensuring smooth transactions and high customer satisfaction.
- Responsible for cash handling, including ordering and replenishing change in cash registers and ATMs.
- Schedule staff rotations to maintain optimal coverage to meet demand.
- Coach employees by providing support and guidance, fostering confidence and addressing development needs.
Cashier/Customer Service Representative
Ica Maxi Nacka
Stockholm
11.2019 - Current
- Welcome customers, provide information and high-quality service, and resolved issues promptly to enhance customer experience.
- Assist customers enthusiastically, ensuring satisfaction through attentive service and proactive problem-solving.
- Answer phone calls and manage customer service tasks, coordinate mail and parcel collection and drop-off, and address returns and complaints effectively.
Sales Team Manager
Systembolaget AB
Stockholm
01.2021 - 11.2022
- Facilitated employee engagement through regular feedback, fostering a culture of open communication.
- Supported recruitment and training of new hires, contributing to overall team productivity.
- Organized daily schedules to optimize staff rotation and enhance operational efficiency.
- Oversaw delivery operations to ensure punctual arrivals and departures. to ensure timely service.
- Welcomed customers with a smile, providing expert assistance in food and beverage knowledge.
Receptionist
First Hotel Kungsbron
Stockholm
01.2018 - 08.2019
- Managed reception tasks, handling phone calls and emails for third-party and group bookings to ensure smooth operations.
- Assisted with reservations using hotel management software systems.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Sales Associate
Victoria's Basement
Sydney
06.2016 - 05.2017
- Executed sales transactions at point of sale counter.
- Increased sales by recommending relevant upsells based on customer selections.
- Built rapport with customers, providing genuine guidance and support.
- Facilitated customer satisfaction by processing special orders for delivery and phone payment.
- Developed new sales associates through mentorship and guidance, fostering team cohesion.
Tour Guide
Apollo
Multiple countries
06.2011 - 11.2012
- Guided diverse groups through historical landmarks and cultural sites.
- Crafted engaging narratives that enriched visitor experiences and deepened historical understanding.
- Assisted visitors with inquiries and offered personalized recommendations.
- Coordinated tour logistics, ensuring seamless transportation and scheduling for optimal visitor satisfaction.
- Trained new guides on procedures and customer service techniques to uphold high standards of visitor engagement.
Education
Associate of Arts - Copywriting
Forsbergsskola
Stockholm01.2026
Yrkeshögskoleexamen - Hotel Management
Frans Schartaus Handelsinstitut
Stockholm06.2019
Skills
- Creative thinking
- Customer service
- Team building
- Cash handling
- Employee training
- Communication skills
- Shift scheduling
- POS system operation
- Adaptability
- Office systems knowledge
- Interpersonal skills
- Assignment delegation
References
Referenser lämnas ut på begäran
Hobbies and Interests
- Travelling
- Writing
- Yoga
- Meditation
- Reading
- Exercising
- Dancing
- Acting
Personal Information
- Date of Birth: 08/23/90
- Nationality: Swedish/Moroccan
Languages
- Swedish
- English
- French
- Arabic
- Spanish
Timeline
Checkout supervisor
Ica Maxi Nacka
01.2023 - Current
Sales Team Manager
Systembolaget AB
01.2021 - 11.2022
Cashier/Customer Service Representative
Ica Maxi Nacka
11.2019 - Current
Receptionist
First Hotel Kungsbron
01.2018 - 08.2019
Sales Associate
Victoria's Basement
06.2016 - 05.2017
Tour Guide
Apollo
06.2011 - 11.2012
Associate of Arts - Copywriting
Forsbergsskola
Yrkeshögskoleexamen - Hotel Management
Frans Schartaus Handelsinstitut