Kamilė Dimaitė

· Delivering proactive client reporting, analysis, and training.

· Implementing electronic banking solutions and channels for LC&FI and Retail clients.

· Building and maintaining strong, dedicated client relationships to drive satisfaction.

· Collaborating closely with internal operations teams and fostering effective cross-departmental networking.

· Acting as a key communication link and support for business managers.

· Providing client services knowledge in analysis.

· Organizing and participating in client meetings and managing projects to ensure successful delivery and client satisfaction.

· Extensive knowledge of core team processes and operations.

· Providing training, mentoring, and support for new team members to ensure smooth onboarding and acclimatization.

· Conducting weekly workflow analysis and strategic process planning to optimize team performance.

· Active member of the organizing committee, contributing to event planning and department engagement initiatives.

· Member of the quality community, ensuring high standards operational service within the team.

· Participating in the hiring process, including candidate interviews.

· Acting as the manager’s deputy during periods of absence, ensuring seamless coverage.

· Serving as the Business Continuity Management (BCM) coordinator on behalf of the team.

· Engaging in process improvement initiatives and drafting clear, effective operational instructions.

· Department’s communication specialist responsibility.