Customer Service Representative at Capitano Nigeria Limited with a strong track record who excels at problem-solving and active listening to increase customer satisfaction. handled more than 80 calls a day with skill, guaranteeing that complaints and queries were addressed quickly. demonstrated a combination of critical thinking and customer relations skills while training new employees.
Hi, I’m
Judith Onyekwere
Summary
Overview
2
years of professional experience
Work History
Capitano Nigeria Limited
Customer Service Representative
05.2022 - 01.2024
Job overview
- Managed high-stress situations effectively, remaining professional under pressure while settling disputes or conflicts.
- Provided prompt customer support with a professional, friendly, and patient attitude.
- Handled 80+ calls daily.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
Education
National Open UniversityAbuja,Nigeria
Bachelor of Science from Mass Communication
07.2025
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Order Processing
- Product Education
- Complaint resolution
Traveling, Helping, Reading, Cooking Meeting new people
Traveling, Helping, Reading, Cooking Meeting new people
I am an adventurous person who likes to explore nature and this has made me love travelling and meeting new people at the same time expanding my horizon. cooking is a very exciting thing for me as well as helping people whenever I can.
Timeline
Customer Service Representative
Capitano Nigeria Limited
05.2022 - 01.2024
National Open University
Bachelor of Science from Mass Communication
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