Roadbiking: team-excursions with local biking clubs
Jörg Nüchter
IT Professional
Düsseldorf
Summary
Startup to Enterprise experienced international IT generalist with over 18+ years of knowledge in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Head of Service and Support
ISTOS GmbH (DMG MORI)
Düsseldorf
04.2021 - 03.2022
- Managed IT Service Management in mechanical engr.
- Administration, planning and implementation of Production planning software in manufactories.
- Developed specifications for customer cloud platform.
- Established ITIL Service Management processes.
- Understood key product management roadmap objectives and requirements to push product technology strategy on.
- Collaborated closely with Software engineering team's complex project development and functionality objectives (JIRA/SCRUM).
- Implemented, configured and integrated LINUX servers and virtual products for customers.
- Managed various DevOps automation tools and applications to deploy software.
Project Manager
University Hospital Düsseldorf
Düüsseldorf
10.2020 - 03.2021
- Wrote policy and procedures governing IT Security use for ISMS implementation (ISO 27001)
- Conducted risk assessment and business impact analysis to identify and appropriate security countermeasures.
- Reduced risk and coordinated project specifications to meet safety and federal compliance.
IT-Business Consultant
Athlon (Daimler AG)
Düsseldorf
05.2017 - 08.2020
- Coordinated deployments and merge of new car leasing and rental platform
- Met project deadlines by continually reviewing performance, budgets and project timelines.
- Developed ISO 27001 policies and regulatory guidelines to promote safe working environment.
- Proposed and implemented system enhancements to improve performance and reliability
IT Service Continuity Manager
Telefonica
Düsseldorf
02.2011 - 04.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed third-party Software engineering team's to develop new products in telecommunication.
- Monitored and developed contracts, service level agreements and KPIs to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed and implemented ISO 27001 standards, security policies and regulatory guidelines.
- Implemented and managed operating systems, software and security systems.
- Completed and submitted daily, weekly, monthly and yearly reports to support executive decision making.
Head of OCC (Operations Control Center)
M.T.S. Incoming
Palma de Mallorca
05.2007 - 10.2012
- Managed team of international employees for helpdesk, software testing, and systems administration to deliver operation of web-based booking platform for travel, tour and car rental operators
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Recruited and supported help desk technicians and representatives.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Consultant and Systems Administrator
ADN Distribution
Bochum
01.2005 - 04.2007
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Coached and trained systems administrators on functions and features such as Firewalls, VoIp and WAN Management Software.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Coordinated third-party vendors to seamlessly deliver effective customer solutions.
Systems Administrator
Fraunhofer Science Institute for Software and Systems Engr.
Dortmund
07.2004 - 12.2004
- Created patches and solutions to fix bugs in existing applications.
- Performed software installations and upgrades to UNIX, Linux or Windows operating systems.
- Performed day-to-day LAN and WAN administration, maintenance and support.
Reservation Sales Agent
Hertz
Dublin
07.1996 - 12.1997
- Managed car rental booking inquiries and reservations
Education
No Degree - Geotechnics
University of Technology Georg Agricola
Bochum, Germany 04.2001 -
High School Diploma -
Heinrich Böll
Bochum, Germany 06.1986 - 04.1995
Telecommunications Soldier
Military Service
Augustdorf, Germany 06.1995 - 06.1996
Skills
Agile
Virtualization technologies
Testing and maintenance
Risk identification
Project Management
Risk mitigation planning
Windows and Linux
REST API Testing
KPI, SLA development
SQL and databases
Operations management
Business impact analysis
ISO 27000 standards
Teamwork and Collaboration
Additional Information
Ready for challenges even outside Information Technology.
Certification
• CISM - Certified Information Security Manager
Interests
International travel: plan annual trips to experience new cultures
Languages: Spanish and French as foreign language
Timeline
Head of Service and Support
ISTOS GmbH (DMG MORI)
04.2021 - 03.2022
Project Manager
University Hospital Düsseldorf
10.2020 - 03.2021
IT-Business Consultant
Athlon (Daimler AG)
05.2017 - 08.2020
• CISM - Certified Information Security Manager
08-2016
IT Service Continuity Manager
Telefonica
02.2011 - 04.2017
Head of OCC (Operations Control Center)
M.T.S. Incoming
05.2007 - 10.2012
Consultant and Systems Administrator
ADN Distribution
01.2005 - 04.2007
Systems Administrator
Fraunhofer Science Institute for Software and Systems Engr.
07.2004 - 12.2004
No Degree - Geotechnics
University of Technology Georg Agricola
04.2001 -
Reservation Sales Agent
Hertz
07.1996 - 12.1997
Telecommunications Soldier
Military Service
06.1995 - 06.1996
High School Diploma -
Heinrich Böll
06.1986 - 04.1995