Johanna Olsson
Stockholm
Summary
Encouraging Manager well-known for creating positive workplace culture and high-performing teams. Eager to learn end im a team player with a positive mind. Problem-solver with talents for team building, leading and motivating, as well as excellent customer relations.
Overview
19
19
years of professional experience
Work History
NIO House Lead
NIO
08.2023 - Current
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Optimized staffing schedules to ensure adequate coverage for the showroom.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
NIO House Specialist
NIO
01.2023 - 09.2023
- NIO is a premium global electric vehicle company (EV), whit advanced technology, notable for its battery-swapping technology.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Manager Showroom
Kaplans Auktioner
10.2012 - 01.2023
- I became Group Manager of the Showroom in 2012 and now I have over 10+ years of leadership experience and building strong teams.
- My responsibility as a Group Manager was the overall responsibility for the day-to-day operations
- Manager to
- Push and work with my staff to achieve the company goals
- Responsible for personnel performance reviews, having interviews end recruitments, making sure we are holding a high standard to customers.
- Accomplished multiple tasks within established timeframes.
Sales Advisor Showroom
Kaplans Auktioner
03.2011 - 10.2012
- Kaplans Auction house is the leading Nordic auction house in jewelry, silver, precious stones and watches
- I started as a sales advisor in the Showroom end one of my responsibility was to show the items to the costumers before the auction started, explain the valuation and the description of the items
- Making the showroom flawless end having a very high premium service to the costumers
- Starting and ending auctions online and in the auction hall with our auctioneer.
Senior Sales Advisor
Smycka & Stjärnurmakarna
03.2008 - 03.2011
- I worked as a Senior Sales Advisor in different stores around Stockholm.
- In this position i built up considerable expertise in the different areas of the businesses, purchasing and vendor contacts with famous brands from Sweden and abroad.
- Responsibility in the store for Marriage & Engagement and goldsmith services.
Sales Advisor
G.S.K Guld & juvelerare
01.2006 - 03.2008
- I worked as a Sales Advisor in this goldsmith store and it was here my passion for Jewelry and watches being
- I worked very close with the goldsmith end getting huge knowledge of the jewelry industry end customer service.
Education
Företagsekonomiska Institutet - FEI
Stockholm, Sweden2022
Gem-A- The Gemological Association of Great Britain
London2014
BJ Business Development.
2013
High School
2006
Skills
- Team Management
- Multitasking and Organization
- Customer Service
- Problem-Solving
- Staff recruitment
- Team Player
Languages
Svenska
Proficient
C2
Engelska
Advanced
C1
Hobbies and Interests
- Training
- Food
- Music
Personal Information
- Place of Birth: Hälsingland, Bollnäs
- Date of Birth: 1987-08-21
- Driving License: B
Timeline
NIO House Lead
NIO
08.2023 - Current
NIO House Specialist
NIO
01.2023 - 09.2023
Manager Showroom
Kaplans Auktioner
10.2012 - 01.2023
Sales Advisor Showroom
Kaplans Auktioner
03.2011 - 10.2012
Senior Sales Advisor
Smycka & Stjärnurmakarna
03.2008 - 03.2011
Sales Advisor
G.S.K Guld & juvelerare
01.2006 - 03.2008
Företagsekonomiska Institutet - FEI
Gem-A- The Gemological Association of Great Britain
BJ Business Development.
High School
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