Jeslord Ackon-Mensah
Lund
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Ceqa Foods And Beverages Limited
06.2022 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Addressed potential cancellations and offered catered solutions to retain clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Representative
OBIBI Cold Store Foods
10.2020 - 02.2022
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Master of Arts - Urban Studies
Malmö University
Malmö06.2025
Bachelor of Science - Development Planning
Kwame Nkrumah University of Science And Technology
Kumasi06.2019
Skills
- Project Management
- Schedule Coordination
- Staffing Coordination
- Quality Assurance
- Call Center Operations
- Handling Escalations
- One Call Resolution
- Call Monitoring
Timeline
Customer Service Manager
Ceqa Foods And Beverages Limited
06.2022 - 08.2023
Sales Representative
OBIBI Cold Store Foods
10.2020 - 02.2022
Master of Arts - Urban Studies
Malmö University
Bachelor of Science - Development Planning
Kwame Nkrumah University of Science And Technology
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