Jennifer Tahmasebi

• Responsible for overseeing and managing the day-to-day operations of the business ensuring that the company's operations run smoothly and efficiently, while also achieving strategic goals and meeting customer expectations
• Overseeing smooth runnings of small member and partner support department
• Assisting Regional Director with regional tasks
• Identifying new potential partnerships
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among office team and our head office in Austria reducing miscommunications, and missed deadlines.
• Directed initiatives to improve work environment, company culture or overall business strategy.

• Responsible for daily runnings of the office
• Organising team building activities
• Managing a small customer service team for both members and partners
• Communicating daily with the head office to ensure work tasks are fulfilled and in turn receive the support needed for local colleagues.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Updated reports, managed accounts, and generated reports for company database.
• Created, maintained and updated filing systems for paper and electronic documents.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Coordinated special projects and managed schedules.
• Reported to senior management on organizational performance and progress toward goals.

This role was Sales driven, and consisted of cold calling specific sector driven businesses selling business leads and member benefits to Architects and Accountants to the UK market and Account Management to those existing customers

Received high level training from Sales Consultant on fundamentals for Sales success

• Agency based
• Managed Social Media for various accounts, including Lime
• Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
• Co-managed an Events program for McDonald's
• Account managed PR for various accounts
• Managed website content
• Handled account invoicing
• Marketing communications.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.

• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently. Clients such as, Dell ME, GSK, Ajman Bank, TNT, BKP and FIAT
  ● Developed client proposals and implement PR activity
  ● Prepared regular client reports and attended client meetings
  ● Researched, wrote and distributed press releases to targeted media
  ● Sold in news stories and features to the media
  ● Collated, analysed and evaluated media coverage
  ● Event managed, including press conferences and promotional events
  ● Assisted in market research for new business proposal

• In-house PR and communications
• Outsourced and co-managed PR activities with a PR agency
• Supported Sales team through PR and Marketing activities
• Wrote company magazine
• Presenting Marketing plans
• Company website content management
• Event and exhibition managed.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.