Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
CORE COMPETENCIES
DECLARATION
Timeline
Generic

Jenith Franklin

Chennai

Summary

Experienced and diplomatic professional with a proven commitment to employee training. A hardworking team player with necessary experience and knowledge to tackle any operational demand. Expertise in project management, team leadership, and strategic planning dedicated to enhancing employee satisfaction and driving business success. Strong knowledge of fostering collaboration and implementing process improvements to achieve organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Team lead

Hexaware Technologies Ltd
09.2017 - Current
    • Partnered successfully with all business departments and international clients to produce a positive income and Involved in network asset management including maintenance of existing portfolio
    • Strategizing plans to achieve team goals in a timely manner within the stipulated time frame
    • Creating and nurturing a positive work environment to boost productivity and keeping up-to-date with the latest industry trends to optimize procedures
    • Establishing effective communication between the team members and the stakeholders
    • Monitored the server and most critical issues and acted as a SPOC to handle incidents from global service desk
    • Involved in issue escalation and analysis process wherein diagnosed and resolved complex integrated customer issue for implementation
    • Ensured TAT and SLA are met for overall forecasted production

Business Associate

Vertex Customer Management Solutions
08.2016 - 09.2017
  • Tele calling the customers and inquiring about the defects in the ISP connection
  • Guide the customers for installation through calls and in case of additional support appoint the direct operator to the point of contact
  • Serves existing customers by analyzing work orders, planning the daily schedule, investigating complaints, conducting tests, resolving problems
  • Establishes service by studying system requirements completing the installation, performing acceptance tests
  • Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques
  • Engaged with customers to build business relationships.

Education

MBA -

Pondicherry University
Pondicherry
05-2024

B.E -

Anna University
Chennai
05.2016

Skills

  • Project Management
  • Agile and scrum methodology
  • Serviceteam Coordination
  • Team managing
  • Strategic Planning
  • Business Development
  • Quality Management
  • Lean Six Sigma Yellow Belt
  • Train the Trainer
  • MS Office packages (Excel, Outlook & PP/10/16/365)

Certification

  • Six Sigma Yellow Belt Certification (LSSYB)
  • Certified Scrum and Agile methodology (CSAM)
  • Train the Trainer (TTT)

Accomplishments

  • Got experience to work closely with clients and traveled on-site (SWEDEN) initially for a due diligence and later on for a process off-shoring on networks and NOC for a major telecom provider in EU
  • Acted as a 'Head of Migration Team' by Handling over15k users databases with safe and secure manner

CORE COMPETENCIES

  • Professional, growth-oriented, easy adaptive and a quick learner.
  • An absolute team player with good communication skills
  • Ability to find effective solutions by taking an abstract or theoretical perspective.
  • An extrovert with very good blending capabilities.
  • Ability to deal with a diverse range of cultures and nationalities internationally.
  • Identifying what needs to be done and doing it before being asked or before the situation requires it.
  • Ability to gain other's support for ideas, proposals, projects and solutions.
  • Highly competent self-motivated, hardworking with the ability to rapidly learn and apply new skills
  • Ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
  • Ability to notice, interpret, and anticipate other's concerns and feelings, and to communicate this awareness empathetically to others

DECLARATION

I hereby declare that all the information furnished above is true and correct to the best of my knowledge. 


Signed 

Jenith Franklin Joshua

Timeline

Senior Team lead

Hexaware Technologies Ltd
09.2017 - Current

Business Associate

Vertex Customer Management Solutions
08.2016 - 09.2017

MBA -

Pondicherry University

B.E -

Anna University
Jenith Franklin