Jeff Francis
Toronto,ON
Summary
Team Commander with more than 18 years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies through development of quality improvement activities. Seeks out new and advanced training opportunities to grow team capability. Has developed a vast network of internal, industry, law enforcement and government resources in the cyber-crime and project management fields. Emotionally intelligence change agent, who can motivate and inspire.
Overview
28
28
years of professional experience
Work History
Director - Major Case Management
Canadian Imperial Bank Of Commerce
09.2021 - Current
- Continually achieve excellent results in high stress situations where effective and efficient management of resources is vital and timely communication to CEO, senior managers and/or board is required.
- Recruited diverse talent to build current team which is capable of investigating crisis that pose significant financial or reputational risk to CIBC. This model has become industry standard.
- Collaborate with fraud, risk and cyber partners internally and across industry to proactively detect and deter events that pose significant reputational or financial risk.
- Prepare and present investigative findings and recommendations to CEO, senior managers, Federal Regulators and other government bodies on two complex investigations.
- Led CIBC Corporate Security's obligation to Emergencies Act. Organized and tasks resources across business lines to meet requirements of the Act while keeping bank safe from civil litigation. Reported on requirements and actions taken to CIBC's senior executive.
Team Leader - Ontario Cybercrime Team
Royal Canadian Mounted Police
04.2019 - 09.2021
- As team commander on major international cyber crime investigation, was responsible for overseeing development of operational plans, undercover operation, budgeting, tactical plans, and reporting to senior officials in RCMP and FBI.
- Liaised with Federal Prosecutors in US and MAG Crown Prosecutors in Canada for Effective evidence presentation against threat actor..
- Created mentorship relationships throughout team to build future capacity and provide opportunity for professional development.
- Led cross-functional teams to execute complex projects on time, within budget, and with high-quality outcome.
Team Leader-Integrated Market Enforcement Team
Royal Canadian Mounted Police
01.2018 - 04.2019
- Project Leader of diverse team of 24 investigators composed of police officers, forensic accountants and Federal regulators.
- Established and managed multi-million dollar budget, allocated and adjusted human resources to meet evolving needs of the investigation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members and with key stakeholders., including Ontario Securities Commission.
Team Commander-Combined Forced Special Enforcement
Royal Canadian Mounted Police
06.2012 - 12.2017
- Team Commander for complex multi-year, international investigation working with policing agencies from seven countries and multiple jurisdictions throughout Canada.
- Delivered results on this project that exceeded expectations while being on time and within allotted 8 million dollar budget.
- Developed MOUs and rules to allow for sharing of assets and information with FBI.
- Provided strategic advise to Head of New York Office of the FBI on how to maximize the use of our asset in accordance with laws in both countries.
- Prepared media strategy to showcase project’s success and coordinated its release to maximize impact.
- Drafted and negotiated seven figure contracts with police agents and external partners.
- Enhanced employee engagement by developing training programs, fostering collaborative culture, and promoting professional development opportunities.
Source Recruiter-National Security Enforcement
RCMP
04.2010 - 06.2012
- Created and delivered training at National and International level to define and deliver desired outcomes through use of advanced tradecraft and team buy-in.
- Provided mentorship and coaching for internal and external partners on operational planning and investigative best practices.
- Organized Human Resources into highly collaborative teams that match diversity of the targets to be recruited.
Team Leader - 2010 Winter Olympics JIG
RCMP
04.2009 - 04.2010
- Recruited and developed a team to meet a specific intelligence need for the 2010 Winter Olympics, giving consideration to the diversity of the clients to be served.
- Successfully organized and deployed resources to meet the objective.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and resources; and ensure alignment across teams.
Senior Investigator
RCMP
08.2006 - 04.2009
- Enhanced investigative processes by implementing advanced surveillance techniques and evidence collection methods.
- Streamlined case management for improved efficiency and faster resolution of cases.
- Led undercover operations, resulting in successful apprehension of high-level suspects.
- Testified in court proceedings as expert witness, providing credible testimony that influenced case outcomes.
- Managed team of eighteen junior investigators, fostering professional growth and enhancing overall team performance.
Emergency Response Team
RCMP
09.1999 - 09.2008
- Established strong relationships with external agencies for seamless coordination during multi-agency response efforts.
- Improved interdepartmental cooperation by organizing joint training exercises that fostered understanding among different response teams.
- Improved unit readiness through comprehensive risk assessments and contingency planning.
- Increased operational efficiency with thorough after-action reviews and continuous improvement initiatives.
Investigator
RCMP
01.1996 - 08.2006
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Built lasting relationships with Indigenous leaders through mutual trust and understanding.
- Established sentencing circles to respect indigenous traditions.
- Worked with Elders and Chief and Counsel to identify and find solutions to problems impacting community.
- Experienced Indigenous culture and gained understanding of their history while living on Red Earth First Nation from 1996 - 1998.
Education
Certificate – Strategic Leadership Advanced - Organizational Leadership
University of Toronto School of Continuing Studies
Toronto, ON04.2016
College of Commerce
University of Saskatchewan
Saskatoon, SKHigh School Diploma -
Lanigan Central High School
Lanigan, SK06.1987
Relevant Professional Development
Skills
- Staff Management
- Operations Management
- Project Coordination
- Contract Negotiation
- Staff Development
- Project Management
- Organizational Development
- Strategic Planning
- Negotiation
- Crisis Management
- Government Relations
- Stakeholder Engagement
Key Accomplishments
CIBC (2023) - I have received a performance review with a rating of Exceeds Expectations in both years at the bank.
Open Society Foundation (2021) – I traveled to Kiev with and met with senior Ministers and government officials, as well as Canada’s Ambassador to Ukraine to discuss investigative best practices related to criminal reform and anti-corruption.
Interpol Cooperation Against ‘Ndrangheta (I-CAN): I was the RCMP’s sole representative on this international project, which is led by the Swiss Institute of Comparative Law (SICL) for the purpose of combatting the global threat of crimes that affect the economic integrity of the involved nations. I collaborate with senior law enforcement personnel from 9 countries.
Commissioner’s Commendation for Outstanding Service (2020): I received the highest honour the RCMP bestows upon its members for successfully commanding an investigative team situated across Canada and the United States. During this investigation I led by example and had historic success in infiltrating and dismantling Canada's oldest mafia family.
Canadian Association of Chiefs of Police – Investigation of the Year (2019): As the project team leader, I was recognized for defining and managing this complex trans-national investigation. I led a team of over 100 investigators, through all aspects of the investigation which aligned with the strategic priorities of the RCMP and built trust with our international partners.
Timeline
Director - Major Case Management
Canadian Imperial Bank Of Commerce
09.2021 - Current
Team Leader - Ontario Cybercrime Team
Royal Canadian Mounted Police
04.2019 - 09.2021
Team Leader-Integrated Market Enforcement Team
Royal Canadian Mounted Police
01.2018 - 04.2019
Team Commander-Combined Forced Special Enforcement
Royal Canadian Mounted Police
06.2012 - 12.2017
Source Recruiter-National Security Enforcement
RCMP
04.2010 - 06.2012
Team Leader - 2010 Winter Olympics JIG
RCMP
04.2009 - 04.2010
Senior Investigator
RCMP
08.2006 - 04.2009
Emergency Response Team
RCMP
09.1999 - 09.2008
Investigator
RCMP
01.1996 - 08.2006
Certificate – Strategic Leadership Advanced - Organizational Leadership
University of Toronto School of Continuing Studies
College of Commerce
University of Saskatchewan
High School Diploma -
Lanigan Central High School
Relevant Professional Development
Similar Profiles
Jashan DhaliwalJashan Dhaliwal
Associate Financial Advisor at Canadian Imperial Bank of CommerceAssociate Financial Advisor at Canadian Imperial Bank of Commerce
Paul BaroudiPaul Baroudi
Universal Fraud Agent - Inbound Calls at Canadian Imperial Bank of Commerce (CIBC)Universal Fraud Agent - Inbound Calls at Canadian Imperial Bank of Commerce (CIBC)
Rajvir KaurRajvir Kaur
Associate Financial Advisor at CIBC (Canadian Imperial Bank of Commerce)Associate Financial Advisor at CIBC (Canadian Imperial Bank of Commerce)