Jean B. Mweze
Sölvesborg
Summary
Finance and operations professional with 8+ years of experience across Procure-to-Pay (P2P), Accounts Payable, Service Desk Support, and B2B customer operations in international environments. Known for a structured, calm, and detail-focused working style, with a strong ability to maintain accuracy and efficiency in fast-paced and high-pressure situations.
Earlier experience includes working as a Bilingual Customer Care Analyst at Proactis for over three years and as a Kitchen Assistant at Tjintokk Hotels AB for 7 months, supporting global clients with procurement queries, e-catalog management, vendor setup, and resolution of data and system discrepancies.
Previously worked as a Finance and Accounting Analyst at Accenture for 2 years, where I developed strong analytical and financial skills through high-volume invoice processing, payments, and collections. Experienced in handling over 300 invoices weekly with 99% accuracy using SAP and Coupa, along with vendor master data management, reconciliations, dispute resolution, and end-to-end AP processes, with a strong focus on data quality and process improvement. Also worked as a Service Desk Administrator at Pearson for over 2 years, providing Oracle ERP support, managing user access and onboarding, and supporting internal operational processes.
Comfortable working with SAP, Oracle ERP, Coupa, Salesforce, and ServiceNow, supported by strong Excel skills (PivotTables, VLOOKUP) for reporting and analysis. A reliable and solutions-oriented professional who works effectively both independently and in teams, with a proactive mindset and a consistent focus on improving efficiency, accuracy, and service quality.
Overview
9
9
years of professional experience
Work History
Kitchen Assistant
Tjintokk Hotels AB
Slagnäs, Sverige
11.2025 - 01.2026
- Assisted with food preparation, including washing, chopping, and assembling ingredients as directed by the chef.
- Ensured cleanliness and organization of the kitchen, including washing dishes, sanitizing surfaces, and maintaining proper storage of supplies.
- Monitored stock levels and reported shortages or issues to the kitchen manager.
- Make sure safety guidelines are met, including proper handling of food and equipment.
- Supported the kitchen team in maintaining efficiency during busy service periods.
Nurse Assistant
Sorsele Kommun
Sorsele, Sweden
04.2025 - 08.2025
- Assisted clients with personal hygiene, including bathing, dressing, and grooming.
- Supported with household tasks such as cleaning, laundry, and meal preparation.
- Provided medication reminders and support as per care plans.
- Assisted with grocery shopping and running errands.
- Offered social support and companionship.
- Monitored and reported changes in clients’ health and well-being.
- Worked closely with colleagues, families, and healthcare professionals to ensure the best care for clients.
Bilingual Customer Care Analyst
Proactis
Muntinlupa City, Philippines
08.2021 - 01.2025
- Acknowledged emails/calls and accurately set critical data fields on all inbound cases.
- Provided support to Proactis’s customers for their procurement inquiries via email and phone calls in English and French, ensuring compliance with Service Level Agreements.
- Escalated urgent, complex, or high-impact issues promptly.
- Achieved a high level of customer satisfaction across functional areas.
- Created and tracked tickets using Salesforce Service Cloud, ensuring timely resolution and customer satisfaction.
- Identified opportunities to reduce case processing time and handled low-complexity issues efficiently and effectively.
- Assisted vendors from the French market in processing their e-catalogs, placing offers for the Quick quotes received, and releasing them to clients.
- Performed incremental updates on vendor items as customers requested.
- Conducted knowledge-sharing sessions for new hires, improving team familiarity with Proactis solutions and processes.
- Delivered online training for new clients and vendors on how to utilize Proactis solutions such as e-catalogs, Order Management, Quick Quotes processing, Invoice Capture, ProContract, P2P, B2B, S2C, P9, etc.
- Performed ad hoc translations of documents and emails between English and French to support operational requirements.
Consultant Adjunct Faculty
Enderun Colleges
Taguig City, Philippines
10.2021 - 08.2024
- Taught French as a foreign language to undergraduate students in HRM, Business Management, and IT programs.
Accounts Payable Analyst
Accenture, Inc.
Mandaluyong City, Philippines
10.2018 - 10.2020
- Received vendor invoices, validated for accuracy, and processed them in SAP and COUPA before routing them for payment.
- Verified and maintained Vendor Master Data, ensuring accuracy and compliance with client policies.
- Discussed with debtors to arrange payments, resolve disputes, and meet collection targets.
- Provided high-quality dispute escalation information and attended client meetings to address performance issues.
- Processed daily invoices, check requests, and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
Service Desk Administrator
Pearson
Mandaluyong City, Philippines
08.2016 - 09.2018
- Acted as the first point of contact for global employees' support via ServiceNow, People Data, Taleo, Oracle ERP, and Fusion systems.
- Responded to employees' inquiries related to contracts, payroll, Healthcare insurance, and onboarding; troubleshoot technical issues and provided solutions or escalated as necessary.
- Logged, tracked, and managed incidents and service requests in the ticketing system.
- Provided support for hardware, software, networks, user accounts, and common enterprise applications.
- Performed password resets, account unlocks, and basic user administration tasks.
- Ensured incidents are resolved in compliance with Service Level Agreements (SLAs).
- Communicated effectively with users, keeping them informed of issue progress and resolutions.
- Documented solutions and contributed to the knowledge base update for continuous improvement.
Education
MBA - Technology And Entrepreneurship
La Consolacion College Manila
Manila, Philippines12-2019
License - Applied Pedagogy
Institut Supérieur Pédagogique De Bukavu
Bukavu, DR Congo07-2008
Skills
- Invoice processing
- Customer service excellence
- Order management
- Collections
- Proficient in ERP systems
- Tax regulation adherence
- Advanced Excel proficiency
- Ledger management
- Accurate data entry
- Report generation
- Accounts payable processing
- Proficient in Microsoft Office
- Prioritization and scheduling
- SAP, Coupa, ServiceNow, ERP, and Salesforce proficiency
- Vendor information management
- Payment scheduling
- Staff education and training
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Calm under pressure
- Active listening
- Adaptability and flexibility
- Phone etiquette
- Analytical thinking
- Shipping procedures
- Customer relationship management (CRM)
- Data management
Languages
English
Full Professional
French
Native or Bilingual
Swedish
Elementary
Timeline
Kitchen Assistant
Tjintokk Hotels AB
11.2025 - 01.2026
Nurse Assistant
Sorsele Kommun
04.2025 - 08.2025
Consultant Adjunct Faculty
Enderun Colleges
10.2021 - 08.2024
Bilingual Customer Care Analyst
Proactis
08.2021 - 01.2025
Accounts Payable Analyst
Accenture, Inc.
10.2018 - 10.2020
Service Desk Administrator
Pearson
08.2016 - 09.2018
MBA - Technology And Entrepreneurship
La Consolacion College Manila
License - Applied Pedagogy
Institut Supérieur Pédagogique De Bukavu