Summary
Overview
Work History
Education
Skills
Linguisticability
Permanentaddress
Personal Information
Disclaimer
Timeline
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Jasmine Soundarya

Chennai

Summary

  • 5.9 years of experience
  • Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
  • Experienced in providing support to users and developing and implementing technical solutions.
  • Adept at analyzing system performance and security to drive optimal user experience.
  • Involved in troubleshooting issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
  • Skilled in identifying and resolving complex technical problems. Astute with proven ability to analyze, diagnose and resolve computer user support issues.
  • Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and protocols.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Application Support Executive

TCS
09.2021 - Current
  • Mentored junior team members in application support best practices, enhancing overall team performance and expertise levels.
  • Assisted project teams during the implementation phase by providing subject matter expertise on supported applications.
  • Collaborated with cross-functional teams to implement system enhancements, improving overall functionality.
  • Monitored ticket response times and prioritized workload accordingly, ensuring timely resolution of critical issues.
  • Developed and maintained comprehensive documentation for application support procedures, ensuring consistency across the team.
  • Managed escalated support cases, addressing complex issues with effective problem-solving skills.
  • Maintained strong relationships with key stakeholders, fostering open communication channels for better collaboration.
  • Coordinated with software developers for seamless deployment of patches and system upgrades, minimizing disruption to users.
  • Delivered Knowledge transition sessions on new applications or features, promoting user adoption and smooth transitions during updates.
  • Conducted root cause analysis on recurring issues, implementing corrective measures to prevent future occurrences.
  • Implemented standardized support protocols, contributing to a more efficient and consistent service delivery approach.
  • Participated in regular review meetings with management teams providing valuable insights into areas of improvement.
  • Contributed to the development of knowledge base articles, equipping users with self-help resources and reducing incoming support requests.
  • Assisted in development of system security protocols.
  • Involved in migration activity from Azure to GCP.

Software Engineer

Thincle Soft Technologies
02.2017 - 02.2021
  • Loaded flat files by using SQL Loader according to the business requirements
  • Develop stored procedures, functions, views and triggers using PL/SQL ,SQL tuning and recommend appropriate scenarios for using these objects within the database applications for a very large database with billions of records
  • Performed development DBA activities like monitoring, identifying, estimating used & free space of data and index table spaces, create needed indexes, synonyms, partitioned tables and security views
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Established efficient communication channels within the team, leading to better collaboration among members during project development phases.

Education

MCA -

IFET College of Engineering
01.2016

Skills

  • PL/SQL
  • AZURE
  • GCP
  • Data Analysis

Linguisticability

English, Tamil (To Speak, To Write and To Read).

Permanentaddress

553, Kumbakonam RD, Panruti, Cuddalore, 607106

Personal Information

  • Blood Group: B +ve
  • Date of Birth: 04/06/94
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge.

Timeline

Application Support Executive

TCS
09.2021 - Current

Software Engineer

Thincle Soft Technologies
02.2017 - 02.2021

MCA -

IFET College of Engineering

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Jasmine Soundarya