Experienced banking operations professional with strong background in client services, transaction management, and process optimization. Recognized for problem-solving, teamwork, and delivering accurate results.
Skills
Problem Solving
Attention to detail
Time management
Customer Service
Team leadership and motivation
Staff training and development
Team collaboration
Leadership
Work History
SENIOR BANK OPERATIONS SPECIALIST
3 Years 7 Months
SEB | 03.2023 - Current
Streamlined internal processes by identifying inefficiencies and proposing new workflows, achieving measurable time savings.
Partnered with developers to test scripts and implement robotic process automation (RPA) for repetitive tasks, enhancing workflow efficiency.
Resolved client and system issues through effective problem-solving and communication, ensuring consistently low error rate.
BANK OPERATIONS SPECIALIST
3 Years 9 Months
SEB | 05.2019 - 02.2023
Managed onboarding, account terminations, payments, and transaction processing to support clients and internal teams with high accuracy.
Utilized Excel, Outlook, and internal systems daily to streamline operations and enhance service delivery.
Recognized for reliability and strong collaboration, contributing to team adaptability and detail-oriented processes.
Bank Operations Specialist at ICICI BANK LTD., with i Process Services pvt Ltd.,Bank Operations Specialist at ICICI BANK LTD., with i Process Services pvt Ltd.,