Jann Andrea Amurao

• Assisted in meal preparation and cooking activities, ensuring timely service delivery.
• Maintained cleanliness and organization of kitchen areas following health and safety standards.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to ensure smooth workflow during peak hours.
• Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Provided backup support to other staff members during busy periods or staff shortages.
• Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
• Managed time to juggle multiple tasks simultaneously with ease.

Skills

• Communicated with new and existing customers regarding their maintenance needs, providing high-level customer service and support
• Delivered accurate information, expert advice, and quality assistance to clients across various service touchpoints
• Prepared quotations and offers for maintenance assignments and orders in a timely manner
• Planned and scheduled maintenance visits, supporting Service Technicians with logistics and coordination
• Arranged and ordered necessary resources and tools required for successful maintenance visits
• Assessed, coordinated, and followed up on maintenance assignments and service-related processes
• Processed and dispatched materials for both scheduled maintenance and ad-hoc customer orders
• Maintained and actively utilized the CRM system (SuperOffice) for accurate data entry and task tracking
• Engaged in upselling and promoting additional services within the service and maintenance department
• Generated purchase orders and processed vendor invoices
• Managed warehouse inventory and material stock in Sweden, ensuring availability and organization
• Contributed to improvements in the ticketing system for incoming orders and service inquiries
• Developed and optimized custom reporting and inspection templates in SafetyCulture (iAuditor), enhancing audit compliance and accuracy
• Created and maintained detailed service process documentation, including SOPs, workflows, and troubleshooting guides
• Led and implemented process improvements that increased operational efficiency across service functions
• Supported daily operations by coordinating schedules, prioritizing tasks, and allocating team resources effectively
• Coordinated cross-functional teams to enhance service delivery and ensure high client satisfaction
• Facilitated communication between clients and internal teams to align expectations and achieve project goals
• Process development and workflow optimization
• Strong communication and interpersonal skills
• Proficient in service management tools (e.g., SuperOffice, iAuditor/SafetyCulture)
• Performance analysis and reporting
• Problem-solving and troubleshooting
• Team training and leadership
• Time management and multitasking

• Delivered comprehensive training and user manuals to enhance CRM usability and support customer engagement
• Created, reviewed, and audited sales agreements to ensure accuracy and compliance with company standards
• Generated budget files to support sales teams in meeting financial targets
• Tracked sales leads and facilitated timely follow-ups and conversions
• Maintained customer accounts and handled orders, project execution, and spare part inquiries via email and phone
• Planned and coordinated exhibitions such as IAAPA and Family Attraction UK to showcase The Global Leisure Group's offerings
• Established and nurtured cooperative relationships with distributors, suppliers, and resellers
• Collected and presented monthly sales reports for performance analysis and decision-making
• Produced and edited materials for client presentations to support sales efforts
• Updated product and pricing information in internal systems
• Initiated contact with new suppliers and developed strategic partnerships
• Assisted with social media marketing initiatives to boost brand visibility
• Managed distributor projects from planning to execution, ensuring alignment with objectives and budgets
• Clearly outlined project objectives and implemented cost-saving measures
• Ensured resource availability and placed orders for project needs
• Communicated regularly with distributors, delivering a high level of customer service and project updates
• Monitored project costs, progress, and quality until completion
• Took on additional responsibilities as a Sales Support Coordinator, including planning, coordinating, and following up on distributor projects
• Proposed creative ideas for project improvements and supported continuous enhancement of processes

• Assisted in meal preparation and cooking activities, ensuring timely service delivery.
• Maintained cleanliness and organization of kitchen areas following health and safety standards.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to ensure smooth workflow during peak hours.
• Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Provided backup support to other staff members during busy periods or staff shortages.
• Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
• Managed time to juggle multiple tasks simultaneously with ease.

• Provided administrative services and support to members and shareholders
• Organized and maintained training calendars to ensure timely scheduling of learning sessions
• Acted as a liaison between trainers and delegates to coordinate training logistics and communication
• Supported the management and improvement of the e-learning system to enhance user experience
• Managed course evaluations, ensuring timely collection and analysis of feedback
• Handled Pluralsight usage inquiries and requests, including providing access and processing terminations as required

• Utilized historical data and trends to forecast future workforce requirements
• Monitored and analyzed real-time data to make immediate adjustments to staffing levels as needed
• Analyzed workforce performance metrics to identify areas for improvement and implemented strategies to enhance productivity
• Prepared regular reports on workforce metrics, highlighting key performance indicators (KPIs) and trends

• Served as the first point of contact for cases raised by members and/or managers via phone or the HR Service Center
• Categorized, prioritized, assigned, and escalated cases to the appropriate provider group
• Assisted in resolving HR-related queries from members, managers, and non-members whenever possible
• Delivered Global HR Management Services (GHRMS) across assigned processes to company members worldwide
• Supported investigations and resolution of service delivery issues
• Contributed to global process improvements and supported the implementation of new initiatives
• Conducted training sessions for new joiners on HR processes to ensure effective onboarding and knowledge transfer