Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jani Jokela

Jani Jokela

SAP Basis Administrator/Logistics Coordinator's Assistant
Helsingborg,Skåne

Summary


I am experienced Logistics Manager with a proven track record of success in overseeing supply chain operations, managing inventory, and coordinating transportation logistics.


Skilled at developing and implementing logistics strategies that optimize processes and reduce costs.


Proficient in using logistics software and tools to manage inventory and track shipments.


Strong communication skills with the ability to collaborate effectively with internal teams and external partners.

Highly motivated and committed to achieving business goals and targets.


Seeking a challenging position in logistics management to further enhance my skills and contribute to the growth of the company.



Overview

6
6
years of professional experience
2
2
Languages

Work History

SAP Basis Administrator/Logistics Coordinator's Assistant

Concentrix
Helsingborg
11.2022 - Current
  • Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
  • Creating SAP documentation to end users.
  • Helping sales fixing invoices and tracking down lost shipments.
  • Making claims to transport companies of lost shipments.
  • Dealing with Amazon and updating VC and our systems.
  • Kept deliveries in line with import and export laws to minimize delays.
  • Received and processed customer payments.

B2B Support

Concentrix
Helsingborg
07.2022 - 11.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.

Vip account manager

Genesis Global Limited
Ta' Xbiex
02.2021 - 07.2022
  • Answered customer queries and concerns to the best of my ability
  • Developed and implemented effective campaigns
  • Worked well with colleagues to ensure optimal productivity.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Customer service agent

Genesis Global Limited
05.2020 - 02.2021
  • Brought forth excellent customer service skills and a commitment tocustomer satisfaction
  • Created and updated our internal templates for department and risk&fraud

Customer Services Agent

VIdeoslots
Paola
03.2019 - 05.2020
  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
  • Accurately verified information and updated information databases as necessary.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer account discrepancies and concerns.

Receptionist

Scandic Hotels Ruka
11.2018 - 02.2019
  • Brought forth a positive attitude and unwavering work ethic
  • Remained flexible, and adaptive.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Agent

WNS Global Services SA Gdynia
03.2018 - 10.2018
  • Brought forth strong public speaking skills and proper phone etiquette
  • Answered all customer queries to the best of my ability
  • Achieved a high customer satisfaction rating.

Customer Service Agent

Dixons Carphone plc
04.2017 - 02.2018
  • Aftersales, Elkjop Nordic AS, Brought forth a self-motivated attitude
  • Handled all issues with delayed orders and faulty or delayed installations
  • Our teams SAP specialist

Education

Vocational School - Receptionist For Hotels

Omnia
Espoo
09.2015 - 2016.05

Vocational School - Youth Services

Kpedu Kälviä
Kälviä,Finland
09.2005 - 2008.05

Skills

Experience with SAP technologies

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Timeline

SAP Basis Administrator/Logistics Coordinator's Assistant

Concentrix
11.2022 - Current

B2B Support

Concentrix
07.2022 - 11.2022

Vip account manager

Genesis Global Limited
02.2021 - 07.2022

Customer service agent

Genesis Global Limited
05.2020 - 02.2021

Customer Services Agent

VIdeoslots
03.2019 - 05.2020

Receptionist

Scandic Hotels Ruka
11.2018 - 02.2019

Customer Service Agent

WNS Global Services SA Gdynia
03.2018 - 10.2018

Customer Service Agent

Dixons Carphone plc
04.2017 - 02.2018

Vocational School - Receptionist For Hotels

Omnia
09.2015 - 2016.05

Vocational School - Youth Services

Kpedu Kälviä
09.2005 - 2008.05
Jani JokelaSAP Basis Administrator/Logistics Coordinator's Assistant