Hi, I’m
Jan Sundberg
NACKA
Summary
Accomplished operations leader with a proven track record in transforming processes and enhancing productivity, exemplified by a 45% increase in employee satisfaction during tenure at Swedbank AB. Expertise in Lean Six-Sigma and Agile methodologies has driven significant improvements in process efficiency and data governance. Demonstrated ability to foster operational excellence while cultivating team development.
Overview
28
years of professional experience
Work History
Swedbank AB
Head of Distribution Development
08.2023 - 11.2024
Job overview
- Responsible for onboarding of customers, offboarding, and customer non-booked (service) within Swedish Banking
- Developed and recruited a team, established psychological safety and raised employee satisfaction by 45% (HR endorsed) from January '24 to June '24 - during the same period productivity up by at least 30% (Jira improvements, project throughput)
- Strengthened end-to-end process ownership by formation of agile teams around each process, secured continuous improvements via branch employees (1st line) using Lean Gemba
- Close alignment with architects to secure Master Data Management and Systems Lifecycle management
- Late 2024 significant re-organization affecting function/ departments
Entercard AB
Head of Lean
03.2016 - 08.2023
Job overview
- Started with no process and structure (company-wide) and Rolled-out Operational Excellence with strong process ownership (responsible for process ownership, process understanding, improvements training)
- Improvements to flow (30.000+ hours implemented)
- Established process modelling framework and repository
- Linked framework to IT (systems, applications, and information flows) resulting in a reduction of incidents by 5% YoY
- Connection of IT-systems lead to a reduction in complexity and saved millions based upon much more effective system life-cycle management
- Improvements to secure sensitive data, ranging from availability, protection, and integrity
- Greatly improved business flows (via customer touchpoint analysis), such as the applications flow
- Improvements to several Financial processes realized and a major part of the overall improvements achieved at Entercard (reference CFO)
Entercard AB
Department Manager Channel and Products
03.2014 - 03.2016
Job overview
- Responsible for product specialists in SE and channel specialists regional
- Reduced incidents (9%), lowered cost of operations (-5%)
- Hired primarily due to proven ability to turn-around 'challenged teams' and raised employee satisfaction by 81% (total 2 years)
- Coaching of both team and individuals contributed as well as 'Objectives, Key-results' introduction
Nordea Bank AB
Group Manager at User Productivity
03.2011 - 02.2014
Job overview
- Team specialized within Requirements, Usability, Implementation and Testing
- Brought team together with common targets, and follow-up of progress via classic Lean white-board
- At the same time; Deputy team leader for ATM Operations in Sweden
- Error-fixing improved, and more streamlined operations
- Close cooperation with Loomis for operational status and improvements
Nordea Bank AB
Group Manager USS
03.2009 - 03.2011
Job overview
- Raised employee satisfaction by over 100% while improving efficiency and customer satisfaction
- Achieved by motivation, monthly individual follow-up and communication of group purpose and targets
- SMART targets introduced
Nordea Bank AB
Senior Lean Expert
05.2004 - 03.2009
Job overview
- Implemented Lean at various functions across Nordea - both Operating System and Management Infrastructure with Mindsets & Behavior
- Streamlined processes, foundation for Continuous Improvements, Targets, Employee motivation
- Initially together with McKinsey - setting the standards of Lean at Nordea
- Lead developer of new sales manual to Corporate banking (ways-of-working) together with advisors across Sweden
- Improvements to Finance and Controlling resulting in changed direction of financial reporting (improving business commenting with 63 FTE)
Nordea Bank AB
Product Manager
03.2001 - 05.2004
Job overview
- Product manager for Nordea Corporate Netbank Sweden, moved previous (and improved initially Nordea Axess) to a web-based client
- Porting of functionality, requirements, budgeting (50M SEK/annual), marketing and customer interactions
Teleca/ AU-System AB
Product Manager/Consultant
08.1996 - 03.2001
Job overview
- Company Overview: joint venture Ericsson/Telia
- Product manager at Telia Sonera (Telia DigiTala) and CTI-consultant
- Created marketing plan, sales plan, requirements and development of a 200 million SEK product venture
- Budget responsibility
- Several other Ericsson assignments within DECT-telephony, GSM, and early web-based mobile-telephony developments
- Also assistant manager for a development team (C++ and .Net)
- Joint venture Ericsson/Telia
Education
Henley Business School
MBA from Executive MBA
06.2012
University Overview
- Executive MBA completed in 2012. Part-time studies and research at high ranked UK Henley (in collaboration with the University of Reading). Master thesis 'Software maintenance contribution to business development' - based upon Agile thinking.
- GPA: B+ average
University of Oregon Lundquist College of Business College of Business
B SC from Marketing, Finance
01.1995
University Overview
- Two separate Bachelor of Science in Marketing and Finance. Minor in Engineering. Swedish Civilekonom awarded in 1996.
- GPA: B+ average
Skills
- Lean Six-Sigma Black-belt
- Agile Development Practices
- Risk Management Expertise
- Expertise in M365 Tools
- Expertise in ARIS Connect
- Process Mining
- Data Governance Expertise
- Systems-life-cycle management (ITIL)
- PMI
- Process Optimization
- Operational Excellence
Personality Traits
- Passionate
- Comfortable speaker
- Reliable
- Transparent
- Problem solver
- Analytical
- Interpersonal skills
- Inclusion
- Decision maker
- Motivator
- Coach
- Management and active stakeholder communication
- Time management
Languages
Swedish
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Timeline
Head of Distribution Development
Swedbank AB
08.2023 - 11.2024
Head of Lean
Entercard AB
03.2016 - 08.2023
Department Manager Channel and Products
Entercard AB
03.2014 - 03.2016
Group Manager at User Productivity
Nordea Bank AB
03.2011 - 02.2014
Group Manager USS
Nordea Bank AB
03.2009 - 03.2011
Senior Lean Expert
Nordea Bank AB
05.2004 - 03.2009
Product Manager
Nordea Bank AB
03.2001 - 05.2004
Product Manager/Consultant
Teleca/ AU-System AB
08.1996 - 03.2001
Henley Business School
MBA from Executive MBA
University of Oregon Lundquist College of Business College of Business
B SC from Marketing, Finance
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