Jakub Lelek
Hallstahammar
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Express Car Rental
Kraków
08.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
ORLEN Oil Group
Kraków
04.2024 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
KFC
Kraków
08.2023 - 11.2023
Worker
Marketing Agency "Jakub Maj 1A"
Kraków
10.2021 - 01.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Bartender
Bar "Faust"
Kraków
05.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Political Science
Jagiellonian University
Kraków, Poland08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Quality Control
- Product Knowledge
- Product and service solutions
Languages
Polish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Express Car Rental
08.2024 - 09.2024
Customer Service Cashier
ORLEN Oil Group
04.2024 - 08.2024
Customer Service Cashier
KFC
08.2023 - 11.2023
Worker
Marketing Agency "Jakub Maj 1A"
10.2021 - 01.2023
Bartender
Bar "Faust"
05.2021 - 02.2022
Bachelor of Science - Political Science
Jagiellonian University
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